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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, w... read more
Business response:
We are so happy to hear that you had such a wonderful experience working with Tony, however we wish your entire visit had lived up to these expectations. This is not the experience we want for our customers or the level of service we expect from our team, and we apologize. At your earliest convenience, please contact General Manager, Steve Kurtz, at 402-513-5800. We’d love the opportunity to discuss this further and verbally apologize.
If I could give ZERO stars, I would. I walked around the lot looking at vehicles for more than 15 minutes before going inside to find a sales person. Upon approaching the reception desk, the sales person who was sitting on the desk casually looked over his shoulder and said, "Can I help you with something." I responded that I would like to drive the red 4Runner on the corner of the lot. His response after several seconds of summing me up, "Are you serious about it?" I was in shock and should have walked out at that point, bu... read more
Horrific ! On February 13, 2017 I thought I had purchased my vehicle, but boy was I in for the most horrific experiences! I was thrown through hoops on top of $3,400 scammed from me, have not received any information regarding the loan. I have an attorney and the office has made calls to the GM and he is not even attempting to help resolve my issues. It is now almost the end of May. I am driving around illegally and my unsigned title is still floating around somewhere in Omaha. The dealership calls me about once a day knowin... read more
Purchase - 2017 Corolla Matt was very helpful in assisting in finding the right Corolla, color and equipment. He also allowed me to drive it home[we live nearby]to show it to my wife. He was a good listener and accurately passed info along to his boss and we were able to reach an agreement on a deal in a reasonable period of time. He also installed the floor mats and put us in touch with the Service rep who helped set up some electronics which were new to us. At this point the paperwork closer took over and this is where thi... read more
paint coating Here are a few points that I will bring up. One the sales person we talked to was going to get the car we wanted ready for us so we could test drive it. It wasn't ready and the car he took us to was not what we talked about but we test drove it anyway. We ended getting a RAV4 and luv the car except there were a few things we wanted on the car that we found out didn't have. That was part our fault but the car we had did not have the sticker on the window and no one knew where it was. If I had known before what i... read more
Worst service I have ever experienced with servicing my car. The only positive thing I can say about my experience with this dealership is the salesman Terry. He was great! When I took my car back for oil change I had an appointment and 2 1/2 hours later my car was done!! They said one of my tires had a nail and was not repairable and wanted to charge me 250.00 for a new tire. That was false! I went to TO Haas and they repaired the tire. Will never go back! Baxter Toyota of Lavista provides a much more pleasurable experience... read more
Most Dishonest Dealer Worst dealer experience. Please avoid this dealer at any cost. I am quite appalled at their lack of integrity, incompetence, and unprofessionalism. Even after negotiating everything upfront, they made me wait more than 5 hrs at the dealership to get to the document guy who had no clue about how to do the contract and then botched up the documentation and was asked to work with another guy to get the paperwork handled. Then a month after I took delivery, they resort to harassment by not submitting title ... read more
Business response:
Thank you for the kind words! We are very happy to hear about your 5 star buying experience and we appreciate your business. Thank you for choosing Village Pointe Toyota, come back and see us again!
18% interest Told me my interest would be 18%. Didn't say anything about credit, didn't offer any alternatives, nothing. Just said it would be 18% interest. Do they try to screw all customers like this?
Worst sale and finance services This place has the worst dealer in the word. I went there a couple of days ago to get a new 2016 Toyota Rav4 limited, we agreed with the price which was $28.000 and decided to pay my trade in $3.500. Then we went to see the sale manager to get the paperwork done. All the history change there. On the sale agreement document, I found out the car price was $30.000. I then asked why? They were trying to force me to pay for car service (MPP) .When I refused to pay for MPP, they then refused to pay ... read more
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,251 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is closed now. It will open at 7:00 a.m.