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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Provided with Incorrect Parts - Horrible Service I ordered one wheel stud and two PCV valves for my truck. They provided me with four wheel studs and only one PCV valve... I was explicit and redundant over the phone when ordering the one stud and the two valves. Incidentally, I was slightly disappointed when I drove thirty minutes to find that they had failed to provide me the correct parts and had wasted my time. Adding to the inconvience, it will now take another 72 hours for the second valve to arrive at another Toyota de... read more
Positive experience Jose was a great sales associate. We felt pressured to purchase the service agreements which was uncomfortable. The tire on the vehicle we test drove was low so maybe need more attention to detail.
Business response:
Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction, and we thank you for the purchase of your new car! It's great to have you as a customer and we are glad to have you as part of our family!
Sales Manager (Jake) needs customer service training Went to buy a Camry and the sales person Don G was great, but when he brought Jake the sales manager, it changed my opinion about the whole dealership. Jake’s customer service skill is zero to none and he treated us like a second class citizen & thought we cannot afford the car. Rather than explaining things, his answer was a yes or no. People expect and deserve better service when spending that kind of money.
15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Village Pointe Toyota. Please give General Manager, Steve Kurtz a call at 402-513-5800 and we will do our best to make this better. We hope to hear from you soon.
Very bad at customer service, need to grow up and improve: Firstly, I would like to start by thanking the sales rep, Tony who was very professional and it was a wonderful experience working with him, I will any day work with a person like Tony. However, I am very disappointed and surprised by the service I received from Karina, who claims to be the Director at Village Pointe Toyota Dealership Long story short, I wanted to buy a 2017 Toyota Rav4 for my brother who works in Tulsa, OK and travels to Omaha, NE during weekends, w... read more
Business response:
We are so happy to hear that you had such a wonderful experience working with Tony, however we wish your entire visit had lived up to these expectations. This is not the experience we want for our customers or the level of service we expect from our team, and we apologize. At your earliest convenience, please contact General Manager, Steve Kurtz, at 402-513-5800. We’d love the opportunity to discuss this further and verbally apologize.
If I could give ZERO stars, I would. I walked around the lot looking at vehicles for more than 15 minutes before going inside to find a sales person. Upon approaching the reception desk, the sales person who was sitting on the desk casually looked over his shoulder and said, "Can I help you with something." I responded that I would like to drive the red 4Runner on the corner of the lot. His response after several seconds of summing me up, "Are you serious about it?" I was in shock and should have walked out at that point, bu... read more
Horrific ! On February 13, 2017 I thought I had purchased my vehicle, but boy was I in for the most horrific experiences! I was thrown through hoops on top of $3,400 scammed from me, have not received any information regarding the loan. I have an attorney and the office has made calls to the GM and he is not even attempting to help resolve my issues. It is now almost the end of May. I am driving around illegally and my unsigned title is still floating around somewhere in Omaha. The dealership calls me about once a day knowin... read more
Purchase - 2017 Corolla Matt was very helpful in assisting in finding the right Corolla, color and equipment. He also allowed me to drive it home[we live nearby]to show it to my wife. He was a good listener and accurately passed info along to his boss and we were able to reach an agreement on a deal in a reasonable period of time. He also installed the floor mats and put us in touch with the Service rep who helped set up some electronics which were new to us. At this point the paperwork closer took over and this is where thi... read more
paint coating Here are a few points that I will bring up. One the sales person we talked to was going to get the car we wanted ready for us so we could test drive it. It wasn't ready and the car he took us to was not what we talked about but we test drove it anyway. We ended getting a RAV4 and luv the car except there were a few things we wanted on the car that we found out didn't have. That was part our fault but the car we had did not have the sticker on the window and no one knew where it was. If I had known before what i... read more
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,244 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is open now. It will close at 6:00 p.m.