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Village Pointe Toyota Service
- Auto Repair
- Omaha, NE
About this business
Location details
18201 Cuming St, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service manager and GM need lessons in customer service. I had a recall on my Toyota Rav4, called Brandon in service and he stated it would take about 3 hours. I asked if there was a vehicle to run a few errands, he suggested rudely that I could rent a vehicle. A moment later as I was waiting for a response to my question, he hung up the phone. I called back to speak with the GM, Kyle, who sounded like he had already been briefed that I was looking to speak to him. He sounded very irritated and suggested that I rent a vehicl... read more
Terrible service I took my car in on Monday because the check engine light came on. The engine code is so mysterious, no one can figure out what's wrong with the vehicle. They thought it could be bad fuel. They drained my full tank of fuel to find it had excess moisture, but they explained that it is common for that to happen because it is corn based fuel. Told me they had been in contact with Toyota to troubleshoot and Toyota could only offer suggestions of how to proceed as they don't know what the code means either. Next ... read more
Worst experience ever!!! Spend time to drive all the way to Village Point Toyoya (reside right by Baxter Toyota). Was reffered by a family member. Was really disappointed about the management, Corina business sales manager. Came in ready to buy, new exactly what i want, did not test drive a vehicle, was a sitting duck. I was treated not only unprofessionally, i was insulted. Would not think in millions years, it’s possible to have an experience like this as such a reaputable delearship. Sales person Chris, was saying he has ... read more
Good not excellent Our experience could have been better. After our decision to buy the Highlander it took another 4 hours to complete the paper work. Also when we picked the car up three days later the interior wasn't as clean as we had expected.
Business response:
Thank you for sharing your feedback from your recent car-buying experience with us. We are disappointed to hear we failed to provide you with the quality experience you deserve. At your earliest convenience, please contact General Manager, Steve Kurtz at 402-513-5800. We hope to hear from you soon.
Amazing salesman, but the fun ended there. For someone who once held a six-figure student loan debt and is still above the $80k mark, leveraging myself further by financing/buying a new car is kind of a big deal. It’s a slightly scary, nerve-wracking commitment that would have Dave Ramsey rolling over in his future grave. Forgive me Mr. Ramsey, I held out as long as I could, but I just couldn’t countenance the periodic costly repairs that accompany used vehicles. As a neophyte to new car purchases and dealership negotiations... read more
Provided with Incorrect Parts - Horrible Service I ordered one wheel stud and two PCV valves for my truck. They provided me with four wheel studs and only one PCV valve... I was explicit and redundant over the phone when ordering the one stud and the two valves. Incidentally, I was slightly disappointed when I drove thirty minutes to find that they had failed to provide me the correct parts and had wasted my time. Adding to the inconvience, it will now take another 72 hours for the second valve to arrive at another Toyota de... read more
Positive experience Jose was a great sales associate. We felt pressured to purchase the service agreements which was uncomfortable. The tire on the vehicle we test drove was low so maybe need more attention to detail.
Business response:
Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction, and we thank you for the purchase of your new car! It's great to have you as a customer and we are glad to have you as part of our family!
Sales Manager (Jake) needs customer service training Went to buy a Camry and the sales person Don G was great, but when he brought Jake the sales manager, it changed my opinion about the whole dealership. Jake’s customer service skill is zero to none and he treated us like a second class citizen & thought we cannot afford the car. Rather than explaining things, his answer was a yes or no. People expect and deserve better service when spending that kind of money.
15 Highlander SALESMENS Tony and Bret great. Could have been faster process but Finance department rude, pressurizing & made a long ordeal. Felt like leaving with old vehicle.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Village Pointe Toyota. Please give General Manager, Steve Kurtz a call at 402-513-5800 and we will do our best to make this better. We hope to hear from you soon.
Frequently asked questions about Village Pointe Toyota Service
How is Village Pointe Toyota Service rated?
Village Pointe Toyota Service has a 4.8 star rating with 2,251 reviews.
When is Village Pointe Toyota Service open?
Village Pointe Toyota Service is closed now. It will open tomorrow at 7:00 a.m.