VineBrook Homes Columbia

Rachel H 

on BBB

2 years ago

DO NOT RENT FROM VINEBROOK EVER !!! They don’t fix nothing. You can never get a live person to talk to they will placed an eviction on you and won’t take no partial payments they don’t work with you as a company. They are horrible company to rent from. When you do leave a message with the customer service representative they never call you back. They just want your rent and that’s it. If you do rent from them don’t get behind in rent because after a month they won’t accept your rent. Horrible company I never ever leave bad r... read more

Tiffany L 

on BBB

2 years ago

This review is no reflection on Kimberly C****** the Triad Portfolio manager! Do NOT rent from them! Just look at all of their other reviews (BBB, etc) and that in itself shows why you absolutely should not. I will elaborate more for you though. This company is money hungry and that’s all that they care about! They buy too many houses and can’t keep them up. Maintenance mostly does not do a good job of repairing issues correctly and ends up having to come back. They can’t keep staff which means a longer wait for maintenance ... read more

Jessica B 

on BBB

2 years ago

I would give them zero stars. If I could, we have lived a nightmare, renting from Vinebrook! Mental physical, emotional damage has been done not to mention damage of most of my property, because of neglecting to fix maintenance issues in a timely manner and terrible communication. 

Anita H 

on BBB

2 years ago

I've been in my homes since September 2019. The home was under a different Owner at the time. At or around 1 year later Vibebrook took over as Owner and Landlord. The experience has been horrible. Since Vinebrook took over Ownership of my rental property I've suffered mentally and emotionally. I am a disabled veteran on a fixed income. My rent on 9/19/2019 was $975. per month. Since Vinebrook took over my rent has gone up tremendously. To date it is now $1235.00 per month with not a single upgrade or regular maintenance. Sin... read more

Lee T 

on BBB

2 years ago

BBB should allow zero stars. Their customer service suck. They want to charge you to come fix an issue and they drag their feet to get someone out to come fix the issue. They make sure to get their money every month smh. You would think how long they've been in business they would've figured how to get it right by now. They don't want you coming up to the office makes me think they had an incident with one of their tenants before. Doesn't surprise me their in a big lawsuit right now. I know a few people that use to work for ... read more

Kelsey F 

on BBB

2 years ago

I would give 0 stars if I could. I have been a loyal resident for 2 1/2 years. The customer service including Maintenace department is TERRIBLE!!!!! I have had multiple things go wrong in my town home some that still have not been fixed in over a year. This is my final straw and will never sign another lease, in fact i am in the process of putting my rent in escrow as I have had no ac in 4 days, my townhouse does not have windows on the main level so cannot put in a window unit, my back sliding door has been broke since I mo... read more

Adrian L 

on BBB

2 years ago

Completely incompetent. Balance was incorrect and the company has the nerve to send me a notice of eviction, after email upon email and voicemail after voicemail to just have a dialog. They are clearly ignoring me or just too poorly managed to actually help tenants. This company has serious issues that they obviously don’t care about because money. DON’T EVER RENT FROM THIS COMPANY YOU WILL REGRET IT!!! Oh yea and don’t mind the rating because you get ZERO STARS!! 

Deonte C 

on BBB

2 years ago

DO NOT RENT FROM THESE PEOPLE. I have been waiting to have my ceiling and roof repaired for over 7 months. Ive had a flood of feces and water in my basement and it was of no emergency for them to fix it. Which I had to clean up myself after being in the home less than 2 weeks. Theres no urgency to fix or repair anything. They find homes in bad condition, do minimum repairs and place them up for lease. I have an attorney and we are taking this to court. 

Nakia C 

on BBB

2 years ago

The worst property management company ever!! They don’t even have a physical office, everything is communicated via phone or email. They go up on the rent and don’t even fix anything! What’s the point in having maintenance if you still have to pay a fee for them to come out to just “look” at the problem and then if they determine a contractor needs to come out you’re responsible for paying to get things fixed that should be covered in the lease.