VineBrook Homes Columbia

Anita S 

on BBB

2 years ago

This company is the worst they took my deposit from Sylvan homes who sold my home to them without my knowledge, then hit me eviction papers,after I made payments,now changing my locks without my consent. They are the worst I ADVISE ANYONE AND EVERYONE NOT TO RENT FROM THIS COMPANY,THEY WILL LICK OUT YOU OUT OF YOUR PORTAL FOR 50.00 BUCKS, AND TRY TO EVICT YOU, THEY SEND HALF ASS PEOPLE TO YOUR CALLING THEMSELVES MAINTENANCE AND DONT FIX NOTHING, MY TOILET IS MOVING AND NOBODY HAS CAME TO FIX PUT IN THOUSANDS OF MAINTENANCE C... read more

Kim J. 

on BBB

2 years ago

Every year they increase the rent on these raggedy units 

Corey A 

on BBB

2 years ago

Vinebrook Homes is not only a subpar property manager with homes in disarray and in need of attention, but they are also entirely unreachable! I rented from Vinebrook for 5 years. They do not speak with customers, they use an answering service to hide behind, and take days for any response to be received. also, they do not change the locks/clean for new tenants. When I moved into the home I rented, there was an undisclosed python (snake) in the home left by the prior tenants. Initially, Vinebrook refused to remove the snake ... read more

Leecia S. 

on BBB

2 years ago

Vinebrook purchased my home from Conrex in August and it has been nothing but a nightmare. I was completely blindsided by the purchase and after multiple phone calls found out that I was responsible for transferring the utilities back into my name after Conrex switched them to SimpleBills. Vinebrook made it clear they would not be involved in the process in anyway so I spent several days getting everything transferred on my own. Vinebrook then randomly charges me for the August Electric bill saying they paid it on my behalf,... read more

Crystal R. 

on BBB

2 years ago

I rented from vinebrook a whole year held up to my lease agreement they never gave me my deposit back said they would send it within 45 days I’m steadying calling them about my deposit and tell them it’s been past 45 days then they send me a ledger saying my deposits went towards move out paint for 600$ Clean out fee 250 Trash removal 250 Which is a lie that house was spotless the paint was the same way when I moved in they are holding my deposit for they own good and I will be taking them to court I never messed up the hous... read more

Joyce V 

on BBB

2 years ago

This company does not take responsibility for their purchases. I rent a house from a man named John H*****, while I was living in the resident, he sold it to Vinebrook homes. There was a table and shelf in the laundry room when I moved in. I spoke to my lawyer and was told the thing in the house was purchased as is and it wasn't my responsibility to remove it. But Vinebrook wants to charge me 600 for the things they purchased from John H***** not only that they turned it over to a collection agency name Warfield Hunter which... read more

Joelle J 

on BBB

2 years ago

We've been trying to pay our rent for a week now and keep getting sent to collections only to get the answering machine. We've sent emails telling them we have rent and nobody responds. It's really hard on us right now just had a newborn my fiance is the only one working. 

Amanda S. 

on BBB

2 years ago

We moved in April 2021 & had no choice but to renew lease in 2022. I’ve reported issue after issue since move in, as we got here to move in & it was freezing outside & having small kids, I came in to warm the place up as it was in the 40’s inside but furnace was broke! We slept in the 30’s-40’s that night, no heater. Maint was rude & racist towards my husband the next evening & left w/o fixing the issue. Didn’t have heat for a few days, & they brought 2 space heaters for a 4 bdrm house.. Fast forward a few months past many o... read more

Sydney Horton 

on BBB

2 years ago

Help!!! This company took ownership of my home, raised the rent $401 on the day it was due and charged me $150 month to month fees and I never even signed a lease.