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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Highly Recommended We are an outbound and inbound call centre using Salesforce as our CRM. We needed a telephony solution that would provide seamless integration with the CRM while offering user-friendly functionality and comprehensive reporting capabililties. ContactWorld gives us all this and more. The system is easy to set up and manage and the new user interface gives additional features and an improved user experience. In addition, the whole NewVoiceMedia team are knowledgeable, approachable and always more than happy t... read more
Simple Implementation + No Software + Good People + Powerful SFDC integration = Highly recommended We have an outbound telemarketing team (20+ agents) using Salesforce to manage our contact database. We needed telephone integration but didn't want the hassle of 'traditional' CTI, and choosing NewVoiceMedia was a really easy decision. We are using Salesforce Service Cloud for our high volume telemarketers, using Visual Flow to provide call scripts & questionnaires, and we wanted click-to-dial functionality plus call recording... read more
It really is that straight forward .... As a Global Company experiencing rapid growth both organically as well as through acquisition, we needed to update our telephony system to bring it up to date for our 2000+ B2B Customers worldwide. Requirements included support for multiple products in multiple local languages, with local telephone numbers in all the countries throughout the world where we do business. As we use Salesforce for Case Management and make extensive use of Dashboards for monitoring workload, we had a need f... read more
Easy to use and highly recommended We use Contact World for Salesforce to monitor and measure the effectiveness of our outbound telesales calls. With a simple ‘click to dial’ functionality, outbound and inbound calls are automatically recorded and stored within the system. With the help from New Voice Media staff, our management team now has a clear view on how the team is performing on a daily basis
Service Cloud Implementation After choosing Service Cloud as our case management system across our service teams, we required an IVR/CTI solution that would effectively deliver calls to the appropriate IVR service or support tier. Contact World for Salesforce (CW4SF) was chosen as it complements Service Cloud offering the 'Cloud' experience we required. This meant we were able to easily roll-out CW4SF across our support hubs in the Philippines, Australia and the UK with minimal disruption to live operations. New Voice Media'... read more
Highly Effective and really simple to use ContactWorld for Salesforce makes administering multiple phone lines simple. The app can be used to create simple lines in 5 minutes or to create gargantuan main call centre lines all through an incredibly intuitive UI. Really simple for agents to use and back end administration means supervisor boards and agent details can be amended in seconds. Given it's usability there isn't a huge amount of support required but when it has been, the service and end result have been spot on. High... read more
ContactWorld for Salesforce As a call centre in Surrey with over 100 staff we were looking to simplify our current process. The addition of ContactWorld for SF reduced agent login times and is a great enhancement on our current integration. No software to install and with a simple set up, we had our administrators and agents set up almost immediately. It's simplicity is a breath of fresh air and it merged seamlesly with our current processes.
Quick and Tidy After working in call centres and working on databases for years, it was finally nice to have something that was not only simple to get up and running but actually worked well and run within the database. Using NVM within Salesforce made the call handling so much better for the call centre operators and so much easier for the administrators. Great tool, loads of benefits I can't praise it highly enough.
Refreshingly good experience After 21 years buying software and hardware for companies it's difficult not to get a little jadded by some of the experiences and lack of focus or value. We are young but rapidly growing company operating loyalty and reward club to a number of vertical markets across the Europe and North America. To enable us to maintain hi levels of service and accountability we had to find a solution that would growth with us, provide blended in and out bound calling campability and would eventually scale to o... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.