This profile has been claimed by the business owner or representative.
Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Stunning cloud contact centre and service centre offering From a connectivity, flexible and reliable point of view, the New Voice Media contact world offering is second to none. The ability to dynamically route your customer calls based on sfdc data sets is compelling, they will even show you this in a live demo - that's a wow...an invaluable tool in the CRM mix if you're serious about improving your customer satisfaction.
Excellent cloud based telephony solution NVM are a fantastically innovative cloud based telephony provider with a personal and flexible approach. Highly recommended.
The Perfect Solution for SFDC We are thrilled with the flexibility, customisation, ease of integration and support provided by NVM and their CWFSF product. We use enterprise level SFDC, with a high volume of outbound calls and distributed agents and inbound numbers internationally. The customised reporting we were able to develop with Siobhan Davis and her team means we can stay focused on our business and have the real time information we need at hand to continually improve. As NVM continuously improve on the cloud and we g... read more
Great Product, Great Support We've been looking at eventually using NVM for the past 2 years, ever since we were introduced to it at the eCommerce Expo in 2011. This year it was finally time to implement the system, and we found it extremely easy, painless, and professional. The flexibility it gives our agents working anywhere, anytime, and the seamless integration with SalesForce makes our customer service even better! The support, and ongoing help have been fantastic, and their team extremely knowledgeable. Wouldn't hesita... read more
Excellent support from NVM team We have been working with NVM for over 2 years now and they have always provided excellent support and bespoke training that fits our unique requirements. We have not experienced any down time which is very reassuring for a company like ours who provide 7 day support. We have also seen an improvement in productivity since using ContactPad. I have worked with Jamie Cooper to create new journeys that we think will improve our processes and contribute towards a faster turnaround.
Great Interface with SFDC and Outstanding Customer Support We are a small business with
Martin Hansford - The integration capabilities between SF and ContactWorld is what made CWFSF.... the obvious choice for us...Getting CWFSF and SalesForce up and talking to each other was a remarkably easy bit of configuration They are a seamless solution together. The end-user doesn’t know where one finishes and the other starts – and they don’t need to!
Simple solution to business requirements A solution capable of simplifying any business requirements whether they're basic call routing or complex dynamic IVR. As Contact World integrates with Salesforce we're able to manage all email/ chat/ call channels through one web portal. From a support point of view, New Voice Media have always been available for any questions we have had. We have not had a single unforeseen outage since we went live 4th quarter 2012. Contact me if you have any questions!
Easy implementation and use - highly recommended! Set up was fast and efficient with great support from the New Voice Media team. Since then we've been using this as a call centre solution for a small team of customer care agents and it has been a huge upgrade on what we were doing previously. Works seamlessly with Salesforce and the account management from NVM has been excellent - really responsive and always available to take a call and assist at any time.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.