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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Contactworld Alastair Bowers was Converse's NVM contact and he was extremely knowledgeable and helpful in designing our call plans and offering suggestions to make this implementation a success within our AM department. In addition his professionalism and positive attitude to any issue that occurred was a huge benefit, he was always willing to offer a solution!
Great product Good CTI
Contact World Alastair Bowers was our NVM contact, he was very helpful, friendly and knowledgeable. He was very patient with us handling our questions and change requests professionally. He made us feel comfortable with the new system and software.
Good Experience We've recently added New Voice Media as a solution for our international offices, where the choices are sometimes very limited. We've been pleased with the product, the SFDC integration, and the service from our sales and services team. Recommended.
Contact Centre Enhancement Good product which enhances our saleforce.com system and also comes with excellent UK based support. We are also looking forward to the future enhancements that are on the NVM road map which should help transform our contact centre into a truly modern cloud based inbound outbound call centre.
1st class Go-Live with New Voice Media I have just had a hugely successful go-live with New Voice Media's first implementation with us at Millstone Operations. Their Professional Services team have delivered really informative and accessible hands-on training to our employees and their support upon Go-Live was invaluable. Their product fits seamlessly with our SF instance that features much customisation; it has enabled us to improve our own business processes and has increased interoperability between our employees.
NVM CTI Great product. Works out of the box. Enhances Salesforce.com and drives value for customer call centres. Select NVM if you want to transform your contact centre into a world class operation.
Nothing but good things to say NVM is a great company to work with. Forward thinking, smart people, excellent technology. You know you're going to set up for success with NVM as your partner.
CTI that does what it says on the tin. After going through the many CTI providers for cloud based systems we decided on New Voice Media - and we have not looked back! From an IT point-of-view the solution was very easy to install into our SF.com enviroment and re-creating and improving our exisiting call flows was very simple - we were set up with our complex routes during a single training session! The solution was also very easy to train to our teams and the buy-in was fantastic. The preparation support, implementation and... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,530 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.