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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great application to use! The product is used within our organization around the world and it is really easy to use for both our administrators and our agents. The product is very easy to understand and easy to use. The big plus is that it is integrated in Salesforce that we use for our business. I recommend the product.
Excellent application Ideal for those that want an integrated Salesforce telephone system, delivers just what we want. Couldn't be easier to specify, nothing to install (of course), great user interface and excellent support. System is very flexible and seems to be applicable for various levels of requirements, right up to the more complex high throughput call centres. Highly recommended.
A whole new way of working and monitoring! As an organisation that carries out mass recruitment, through using contact world we now have a really easy way of recording every call that was made, not only in terms of date and time but the recording of the call itself means that we can go back in and quality assure our agents by be able to listen to every conversation! The call plan they helped us create also ensures that our customers are getting directed to the right place and through recording all previous details of a conta... read more
Great solution for businesses of any size! As an account manager at Salesforce.com I often come into contact with companies that would like to integrate their telephone systems with Salesforce.com for functionality such as click to dial. This has often been very complex and costly, but with NewVoiceMedia's ContactWorld for Salesforce this has changed! This can now be easily achieved with this 100% cloud based solution. Like Salesforce CRM there is no additional hardware or software to buy.
Outstanding solution An outstanding solution for anybody looking for 'enterprise' class functionality from their call centre, without the big up front costs. Easy to implement, easy to use, incredible location independent system to facilitate home working as part of an integrated team. Great integration with saleforce.com makes it appear completely seamless and minimises any re-training. Most importantly, also easy to pay for.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.