Vonage Contact Center (formerly NewVoiceMedia)

Alan Spencer 

on Sfappexchange

11 years ago

NVM - CTI: Out of the box NVM's CTI delivers contact centre functionality out of the box - and it works first time. 

Andrew Pringle 

on Sfappexchange

11 years ago

Excellent As our business is growing along with our portfolio of services, the flexibility NVM gives us in terms of scaling up and adding functionality is second to none. NVM has helped us with our own cust sat scores, delivering a service that leaves a lasting impression with our staff and more importantly our valued clients. 

Pablo Virseda 

on Sfappexchange

11 years ago

Great tool Easy, powerful and fully integrated with SF. I've tried many CTI and this one is the best¡¡ 

Carter Perez 

on Sfappexchange

11 years ago

NVM delivers I've implemented 3 different cloud based CTI systems over the last several years with poor results in each of my two prior experiences. New Voice Media is the first CTI system that lives up to the hype and delivers the result. We implemented the SFDC connector and are using the system for all of our telephony needs with excellent results. As a sales leader one of the most valuable features is that every call can be recorded and becomes an invaluable coaching tool to help a sales executive improve their skills. 

Martin Taylor 

on Sfappexchange

11 years ago

Stunning cloud contact centre and service centre offering From a connectivity, flexible and reliable point of view, the New Voice Media contact world offering is second to none. The ability to dynamically route your customer calls based on sfdc data sets is compelling, they will even show you this in a live demo - that's a wow...an invaluable tool in the CRM mix if you're serious about improving your customer satisfaction. 

Darren Degiorgio 

on Sfappexchange

11 years ago

Excellent cloud based telephony solution NVM are a fantastically innovative cloud based telephony provider with a personal and flexible approach. Highly recommended. 

Adrian Murphy 

on Sfappexchange

11 years ago

The Perfect Solution for SFDC We are thrilled with the flexibility, customisation, ease of integration and support provided by NVM and their CWFSF product. We use enterprise level SFDC, with a high volume of outbound calls and distributed agents and inbound numbers internationally. The customised reporting we were able to develop with Siobhan Davis and her team means we can stay focused on our business and have the real time information we need at hand to continually improve. As NVM continuously improve on the cloud and we g... read more

Sarah Metcalfe 

on Sfappexchange

11 years ago

Great Product, Great Support We've been looking at eventually using NVM for the past 2 years, ever since we were introduced to it at the eCommerce Expo in 2011. This year it was finally time to implement the system, and we found it extremely easy, painless, and professional. The flexibility it gives our agents working anywhere, anytime, and the seamless integration with SalesForce makes our customer service even better! The support, and ongoing help have been fantastic, and their team extremely knowledgeable. Wouldn't hesita... read more

Sophie Smith 

on Sfappexchange

11 years ago

Excellent support from NVM team We have been working with NVM for over 2 years now and they have always provided excellent support and bespoke training that fits our unique requirements. We have not experienced any down time which is very reassuring for a company like ours who provide 7 day support. We have also seen an improvement in productivity since using ContactPad. I have worked with Jamie Cooper to create new journeys that we think will improve our processes and contribute towards a faster turnaround.