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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
1st class Go-Live with New Voice Media I have just had a hugely successful go-live with New Voice Media's first implementation with us at Millstone Operations. Their Professional Services team have delivered really informative and accessible hands-on training to our employees and their support upon Go-Live was invaluable. Their product fits seamlessly with our SF instance that features much customisation; it has enabled us to improve our own business processes and has increased interoperability between our employees.
NVM CTI Great product. Works out of the box. Enhances Salesforce.com and drives value for customer call centres. Select NVM if you want to transform your contact centre into a world class operation.
Nothing but good things to say NVM is a great company to work with. Forward thinking, smart people, excellent technology. You know you're going to set up for success with NVM as your partner.
CTI that does what it says on the tin. After going through the many CTI providers for cloud based systems we decided on New Voice Media - and we have not looked back! From an IT point-of-view the solution was very easy to install into our SF.com enviroment and re-creating and improving our exisiting call flows was very simple - we were set up with our complex routes during a single training session! The solution was also very easy to train to our teams and the buy-in was fantastic. The preparation support, implementation and... read more
Excellent CTI Works perfectly well in conjunction with Salesforce - with no noticeable degrade to performance of the CRM. Clear interface and reliable. Good support on the few occasions I have contacted the helpdesk.
NVM - CTI: Out of the box NVM's CTI delivers contact centre functionality out of the box - and it works first time.
Excellent As our business is growing along with our portfolio of services, the flexibility NVM gives us in terms of scaling up and adding functionality is second to none. NVM has helped us with our own cust sat scores, delivering a service that leaves a lasting impression with our staff and more importantly our valued clients.
Great tool Easy, powerful and fully integrated with SF. I've tried many CTI and this one is the best¡¡
NVM delivers I've implemented 3 different cloud based CTI systems over the last several years with poor results in each of my two prior experiences. New Voice Media is the first CTI system that lives up to the hype and delivers the result. We implemented the SFDC connector and are using the system for all of our telephony needs with excellent results. As a sales leader one of the most valuable features is that every call can be recorded and becomes an invaluable coaching tool to help a sales executive improve their skills.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.