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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
ContactWorld NVM Alastair Bowers is our New Voice Media contact and during his week here was extremely helpful with showing us all of the many functions that we will now be able to use with this product. Our department has been without a reliable phone integration system with Salesforce and reporting capabilities for a long time and New Voice Media will now provide that for us. Alastair was extremely patient while working through all of our requests and changes and we look forward to working with him in the future.
Contact World Alastair Bowers was our NVM contact for Converse. He was very helpful in creating our dashboards & reports. I found Alastair to be very professional and the group really enjoyed working with him. We gained a great deal of insight to the world of NVM as a result of his overall knowledge of the system.
Excellent!! The most excellent CTI!!!
ContactWorld Alastair Bowers came to Converse and trained us on the NWM program. It truly was a pleasure working with him. He was extremely helpful and always took the extra time to walk through all the steps and answer all questions. We had a lot of suggestions or requests to make changes to personal voice-mails, how the national hotline would work, etc and he would either very quickly find a solution to our asks or he would make the changes for us right away. He is very knowledgeable and helped make the process of learning... read more
Contactworld Alastair Bowers was Converse's NVM contact and he was extremely knowledgeable and helpful in designing our call plans and offering suggestions to make this implementation a success within our AM department. In addition his professionalism and positive attitude to any issue that occurred was a huge benefit, he was always willing to offer a solution!
Great product Good CTI
Contact World Alastair Bowers was our NVM contact, he was very helpful, friendly and knowledgeable. He was very patient with us handling our questions and change requests professionally. He made us feel comfortable with the new system and software.
Good Experience We've recently added New Voice Media as a solution for our international offices, where the choices are sometimes very limited. We've been pleased with the product, the SFDC integration, and the service from our sales and services team. Recommended.
Contact Centre Enhancement Good product which enhances our saleforce.com system and also comes with excellent UK based support. We are also looking forward to the future enhancements that are on the NVM road map which should help transform our contact centre into a truly modern cloud based inbound outbound call centre.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.9 star rating with 1,128 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.