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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Easy to use and highly recommended We use Contact World for Salesforce to monitor and measure the effectiveness of our outbound telesales calls. With a simple ‘click to dial’ functionality, outbound and inbound calls are automatically recorded and stored within the system. With the help from New Voice Media staff, our management team now has a clear view on how the team is performing on a daily basis
Service Cloud Implementation After choosing Service Cloud as our case management system across our service teams, we required an IVR/CTI solution that would effectively deliver calls to the appropriate IVR service or support tier. Contact World for Salesforce (CW4SF) was chosen as it complements Service Cloud offering the 'Cloud' experience we required. This meant we were able to easily roll-out CW4SF across our support hubs in the Philippines, Australia and the UK with minimal disruption to live operations. New Voice Media'... read more
Highly Effective and really simple to use ContactWorld for Salesforce makes administering multiple phone lines simple. The app can be used to create simple lines in 5 minutes or to create gargantuan main call centre lines all through an incredibly intuitive UI. Really simple for agents to use and back end administration means supervisor boards and agent details can be amended in seconds. Given it's usability there isn't a huge amount of support required but when it has been, the service and end result have been spot on. High... read more
ContactWorld for Salesforce As a call centre in Surrey with over 100 staff we were looking to simplify our current process. The addition of ContactWorld for SF reduced agent login times and is a great enhancement on our current integration. No software to install and with a simple set up, we had our administrators and agents set up almost immediately. It's simplicity is a breath of fresh air and it merged seamlesly with our current processes.
Quick and Tidy After working in call centres and working on databases for years, it was finally nice to have something that was not only simple to get up and running but actually worked well and run within the database. Using NVM within Salesforce made the call handling so much better for the call centre operators and so much easier for the administrators. Great tool, loads of benefits I can't praise it highly enough.
Refreshingly good experience After 21 years buying software and hardware for companies it's difficult not to get a little jadded by some of the experiences and lack of focus or value. We are young but rapidly growing company operating loyalty and reward club to a number of vertical markets across the Europe and North America. To enable us to maintain hi levels of service and accountability we had to find a solution that would growth with us, provide blended in and out bound calling campability and would eventually scale to o... read more
Great application to use! The product is used within our organization around the world and it is really easy to use for both our administrators and our agents. The product is very easy to understand and easy to use. The big plus is that it is integrated in Salesforce that we use for our business. I recommend the product.
Excellent application Ideal for those that want an integrated Salesforce telephone system, delivers just what we want. Couldn't be easier to specify, nothing to install (of course), great user interface and excellent support. System is very flexible and seems to be applicable for various levels of requirements, right up to the more complex high throughput call centres. Highly recommended.
A whole new way of working and monitoring! As an organisation that carries out mass recruitment, through using contact world we now have a really easy way of recording every call that was made, not only in terms of date and time but the recording of the call itself means that we can go back in and quality assure our agents by be able to listen to every conversation! The call plan they helped us create also ensures that our customers are getting directed to the right place and through recording all previous details of a conta... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.