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Wag Hotels - OHare
- Consumer Services
- Schiller Park, IL
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Location details
10516 United Parkway, Schiller Park, IL, 60176, United States
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As usual our fur baby was well taken care of during his stay of the Labor Day holiday. The one disappointment was the web cam which in the past has been good guality viewing to watch when in the play area was very poor quality this time. I tried using my iPhone, iPad and a computer. At no point could I tell if any of the fur babies were mine. I'm sure this will be corrected is short order. The only other thing we missed again this stay was the end of stay report card. Given that we were not able to watch our fur baby on th... read more
Business response:
Hi Craig! Thank you so much for your feedback. We take your feedback very seriously as this is what allows to grow and continue to provide positive experiences not only for Ivan but for you as well. I am so sorry that you experienced an issue with the Little Lagoon webcam during your stay. We recently updated our webcam app for the iPhone and hope that you are able to have the same quality viewing experience you have had before this stay. I also wanted to apologize for missing the end-of-stay report card. In place of the rep... read more
I really did like this hotel for my dogs and the only reason they aren't getting 5 stars is, I told the front desk when dropping my boys off I'd be out of the country and nobody would be able to get in contact with me and asked if they needed anything to call my aunt and we when got back to the states I had 5 missed calls and voice mails from the hotel and my aunt was never called about the minor issues they had.
Business response:
Hello Heather! Thank you so much for your feedback. We take your feedback very seriously as this is what allows us to continue to grow and provide positive experiences not only for our furry friends but their parents as well. I am so sorry that we were not able to follow the directions you gave us at check in regarding the point of contact for Rocky and Taco's stay. Rest assured, they were an absolute pleasure to have stay with us and we cannot wait to see them again!
You did a good job overall. However, we left two messages to check on our dog and did not receive a response. Additionally, my dog had bad diarrhea when he got home and is still recovering.
Business response:
Hello Cathie! Thank you so much for taking the time to give us your feedback about Max's recent stay with us. We take your feedback very seriously as this helps us grow and ensure we can continue to create positive experiences not only for you but for our furry friends as well. I am so sorry to hear that Max is not feeling well! How is Max feeling today? Did Max need to be seen by his veterinarian for the loose stool he was having? I also wanted to greatly apologize that we were not able to return the voicemails you had left... read more
You sent email picture of my dogs & sent email bout how we need to watch our dog for the dog flu & also took care of us when there was a mistake on the reservation
Business response:
Hi Lupe! We are so glad that you received our pupdate photos during your stay! Thank you so much for staying with us!
I noticed that, for the last two times my dogs stayed at PFPaws, my dogs develop diarrhea for 1-2 days. The next time, I will send a stool sample to my vet so I would know whether the dogs have acquired something that causes their diarrhea.
Business response:
Hello Maria and Joselito. I hope Max and Bibingka are feeling better. Sometimes loose stool or diarrhea can occur after boarding your pet. We sometimes see it either the first few days of a pet's stay or towards the end as well. I know your fur-babies stay with us regularly and are used to the environment. All guests that stay with us are required to have a neg fecal (up to date vaccines) on file in order to play indoors. If they do develop diarrhea their next stay, please let us know at the Resort and let us know what your ... read more
Love everything about what you have to offer! My three dogs have stayed there three times so far and they love being dropped off there. Only bad experience was that two of them contracted kennel cough their last stay there (first time they had play time with other dogs). PLEASE ensure all dogs that stay with you are symptom-free before they engage in play time with other dogs.
Good, one thing, it did seem like our dogs were in the room considerably more then they were playing. Also, you need to improve the quality of your webcams.
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How is Wag Hotels - OHare rated?
Wag Hotels - OHare has a 4.7 star rating with 2,210 reviews.
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Wag Hotels - OHare is open now. It is open 24/7.