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Wag Hotels - Richardson
- Consumer Services
- Richardson, TX
About this business
Location details
751 S Central Expy, Richardson, TX, 75080, United States
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My dog was covered head to toe in urine and feces when I picked her up. I paid $1000 for the deluxe suite only to find out she had been completely neglected and abused.
Business response:
Hi Clara, We are sorry your pup was soiled after her extended stay with us. Guests who participate in our personal play program are taken out for potty and play 3 times a day, but a guest may potty in their suite on occasion. For any stay, we do recommend adding on grooming services to aid in keeping everyone clean and tidy. Please reach out to us at feedback@poochhotel.com if you would like to discuss this stay in more detail.
When I picked up my dog, she was not as clean as when I dropped her off. In fact, she was filthy and smelled terrible. I'm left wondering how she slept and the condition of her room.
I like the fact my dog came home and he didn’t look traumatized. He was his normal cheer self. The front receptionist didn’t really greet me as well as they greet other clients behind me. Felt almost ignored. The lady that help check my dog didn’t really explain a lot of things just asked me to sign a paper and took my dog in the back without let me say goodbye. I get there we’re busy but hey I’m paying customer. I don’t like they only have camera in the play area and not in the rooms. I don’t know when when my dog will be ... read more
Business response:
I'm sorry you felt ignored or felt as though the staff was not as friendly towards you. We do our best to make sure that we acknowledge everyone and try to take our time, but unfortunately that is not always the case. I have spoken with the girl who checked you in and addressed giving more time to each client. We do have suites that have cameras built in, starting with our Executive suites. During the Holiday's we can get these suites booked very early however, so there may not have been one available when you made the rese... read more
My dog Lexi came back so scared of everything and she was literally running away from the place she didn’t like it and we were told she bit one of the workers when they were trying to get her leash on I know my dog and she would only bite someone if they tried to bother her or hit her or she didn’t trust them and she’s been acting so weird and so scared of everyone
Business response:
Thank you for providing your feedback and letting us know about this issue, Samin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (972) 234-4146 and we'd be happy to help you out. Cheers, Pooch Hotel
I picked up dog before 6 PM. Had extra food left & snack-dog was thinner & was soo hungry that smelled the food & tried to eat through the baggy. Fed that to my dog & then fed a regular dinner to dog.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sherry. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (972) 234-4146 and we'd be happy to help you out. Cheers, Pooch Hotel
The billing for service was significantly more than quoted. My card was charge during my check out process and two days later. No one contacted me about additional charges.
Business response:
Thank you for providing your feedback and letting us know about this issue, Janel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (972) 234-4146 and we'd be happy to help you out. Cheers, Pooch Hotel
When I dropped off my dog, the gal at the front desk was in a bad mood or just had a terrible personality. I am going to find a place closer to my house. The bath was insanely expensive too.
Business response:
Thank you for providing your feedback and letting us know about this issue, Renee. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (972) 234-4146 and we'd be happy to help you out. Cheers, Pooch Hotel
Ridiculous policy to give only 90 days use 10 visits. I bought the package then shortly thereafter I was told my dog wouldn’t be allowed in group play until he was fixed. My vet recommended I wait until my dog was closer to a year old. I didn’t return until he was fixed four months later and had lost four daycare stays. Also you changed the policy regarding early drop off and I was charged $10 for leaving my dog at 6:30am. I have to be at work at 7am. Dog daycare is a luxury and $41.00 for nine hours of dog daycare is one I ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, James. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Cheers, Pooch Hotel
DOG HIT ON CAMERA: I'd give this place a negative star if it were feasible. We had our rescue puppy boarded here for almost two weeks while we were away for a family wedding. Initially we were encouraged by our tour of the facility and our interaction with the staff and upgraded to view the camera in the playroom. Fast forward to June 5th in the afternoon when we watched in real time as the employee Danielle whipped our puppy with a leash. We immediately called and told them to send us the footage and the manager April s... read more
Frequently asked questions about Wag Hotels - Richardson
How is Wag Hotels - Richardson rated?
Wag Hotels - Richardson has a 4.6 star rating with 1,373 reviews.
When is Wag Hotels - Richardson open?
Wag Hotels - Richardson is open now. It is open 24/7.