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Wag Hotels - West Loop
- Consumer Services
- Chicago, IL
About this business
Looking for quality care for your pet during the day? With Los Angeles traffic, it’s hard to get home in time to walk your dog. That’s where we come in! When it comes to dogs, we love to serve! More than just a Hollywood dog boarding facility, Pooch Hotel also offers awesome dog daycare. With multiple spacious play areas, our experienced staff members separate dogs into groups by size and personality to ensure everyone enjoys playtime. We keep the peace and award delicious treats for good behavior. Your pet will also have ac... read more
Location details
1214 W. Monroe Street, Chicago, IL, 60607, United States
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These folks were terrific! I had a daycare need come up for the first time that morning. The employees at Pooch Hotel were extremely patient with me while I made sure that my dog had all the proper vaccinations, and held the place for me. My dog seemed very happy when I picked her up, and they didn’t even charge me because typically the first daycare visit is free. We will definitely use them again!
Business response:
Chuck, thanks so much for this feedback! I shared this with our team to remind them they are awesome! I'm so glad you and Dotty had great experiences with us, and we hope to see you and Dotty back soon. - Liz, GM, & Morgan, Manager
It was my first time taking my dog to pet hotel so I don’t really have any other experience to compare pooch with. I however really did enjoy the fact that I could watch him play with other dogs while I was away.
Business response:
Laura, thank you for taking the time to review. I'm glad you enjoyed the webcam access to watch Bexter play. It's fun to be able to see your pup while you're away, and he had a good time in there! We look forward to seeing you and Bexter back soon. Please let us know if there is anything more we can do to create a 5-star experience for you for next time. Cheers, Liz, GM, and Morgan, Manager
We decided to try out the West Loop location and we are glad we did. The staff in the morning at check in was great and the staff at pick up were equally as great. We had no problems at check-in or check-out and our dogs came home happy and exhausted. We will definitely be using Borge South Loop and West Loop locations going forward. Nothing but positive interaction with both and most importantly our dogs have a great time.
Business response:
Kay, Thank you so much for the kind review. I'm glad to hear we had a problem-free experience and positive interactions all around. We look forward to seeing you and Max back soon! Cheers, Liz, GM and Morgan, Manager
The staff was so friendly. I felt very comfortable leaving Beignet at Pooch Hotel while we were out of town. When I got back, the staff knew him by name and were able to give me a detailed update on how his stay went.
Business response:
Emily, Thank you so much for your review. We really enjoy having Beignet as part of the Pooch family. Thank you for choosing West Loop! - Liz, GM
Thank you for your service
Business response:
Thank you so much for your kind words, Caletha. We really appreciate you taking the time out to share your experience with us. Cheers, Pooch Hotel
Very helpful with our sweet, silly, crazy pup, Willie... love the report card with details of his stay! Looking into training with POOCH as well.
Business response:
Thank you so much for your kind words, Jesse. We really appreciate you taking the time out to share your experience with us. Willie is awesome and we hope to see you both soon! Cheers, Pooch Hotel
My dog Isis spent her first day at Pooch Hotel a couple days ago and was not hesitant to go through the front doors when we returned today. To me this is an indication she was well treated and had a good experience the previous day.
Business response:
Lenny, Thank you for your review. We are happy to have Isis join us at Pooch! Warm Regards, -Liz, GM
Our pup Gus had a great time. He came home happy and tired!
Business response:
Amanda, thank you so much for the feedback. Gus is SUCH a cutie -- I'm happy to see he's been back for daycare and hope to continue to see him more often! -Liz, General Manager
Good service! Wish the web cam would cover the whole playground!
Business response:
Alexandra, thank you for the feedback. The cameras are definitely a feature that clients appreciate, so I will pass along your comment about the cameras. We would love to know what we can do to improve to a 5-star level for you. Please feel free to reach me directly, ewilliams@poochhotel.com or at the hotel 312-243-2700 ex.2. -Liz, General Manager
Frequently asked questions about Wag Hotels - West Loop
How is Wag Hotels - West Loop rated?
Wag Hotels - West Loop has a 4.9 star rating with 684 reviews.
When is Wag Hotels - West Loop open?
Wag Hotels - West Loop is open now. It is open 24/7.