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7851 Brewerton Road #1, Cicero, NY, 13039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
I brought my daughter there the other day and what a wonderful facility they have. We were greeted by friendly staff members, our information was taken and we were brought right in - didn't even step into the waiting area. The personnel we dealt with were friendly and caring and seemed to truly care about my daughter's well-being. I just received a follow up call to check on her also. Great place. I will highly recommend people to go there instead of North Medical.
Business response:
Thank you for sharing your experience and choosing our practice, Kim!
I can't say enough positive things. I had to bring my, very dramatic, six year old to 5 star when she cut her hand at school and they thought she may need stitches. We did not wait long at all, and everyone from reception to the staff we were seen by, were very friendly and understanding. About a week later, out of the blue, i received a follow up letter apologizing for the wait (it really wasnt that long!!) And a $10 Panera giftcard. How cool is that??
I just got back from here and I have to say it was the best experience I've had at any urgent care facility. The guys at reception were really nice. I didn't catch one of the guy's name, but he sincerely cared about the people he was talking to. There was no wait- I barely even sat down before they called my name. They are on top of their technology too. One thing I really liked was that the doctor had someone else come in the room with him to write notes (instead of the doctor doing it himself). This made the experience mo... read more
Five Star is Phenomenal!! Went last yr on new years eve. Finacee had a kidney stone. Doctor and nurses were fantastic. Very professional and courteous!! I highly recommend coming here instead of North Med!!
Been here over 2 hrs, seen by PA finally who said need stitches. Sitting in room, waiting and waiting only to be told they are busy. Well you were not when we came in and you have been seeing patients that have checked in after us. Still waiting for someone to clean the wound before it can sutured.
Business response:
We’re disappointed to hear this, Patricia. When you have a moment, please email us at wecare@wellnow.com with more details so we can assist you further. -The Customer Service Team
My partner went here for a simple thumb injury. He checked in and sat in a room waiting for an hour and a half to be seen. He finally had to say something to a staff member who then relayed the information that the front desk girl never even checked him in. So no other staff knew he was waiting in the room. Meanwhile the desk girl is outside of the building on her phone sweeping the sidewalk with absolutely nothing on it. The only patient in the entire building should not wait well over an hour for a thumb injury. Reconsider... read more
Business response:
We’re disappointed to hear this, Sara. When you have a moment, please email us at wecare@wellnow.com with more details so we can assist you further. -The Customer Service Team
Gave them a second chance went there because I fell hurt my back and neck gave them my insurance card wait 20 minutes oh we can't get it to go through most incompetent business give them a 0 stars
Business response:
Hi Donald. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I needed an X Ray for an injury. When I walked in to the front Desk the receptionist was helpful. I had a script for the X Ray and was told by the Doctor to go to St. Joseph's imaging because they could do it at a cheaper cost and was sure that they were open. It's Saturday by the way. I knew the Doctor was just trying to shuffle me out so I practiced my due diligence and called . of course they were closed so back inside to sign back in. Doctor spreading mis information was my first impression of his incompetence. Thi... read more
Business response:
Hi, Shelly. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
On October 7th I went to well now in Cicero on route 11 they rushed me through spent 10 minutes with me gave me medicine and said I had a cute bronchitis it's now November 3rd and I'm still sick as hell so they robbed me for $165 plus my insurance and I'm no better. If you want help you need to go to a real doctor
Business response:
Hi Christopher. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
WellNow Urgent Care has a 4.3 star rating with 1,256 reviews.
WellNow Urgent Care is open now. It will close at 7:30 p.m.