WellNow Urgent Care

Kathy G. 

on Yelp

2 years ago

Just told it would be 45- 60 minutes, 2 hours later of seeing people with appointments walk in they tell me all appointments go before me -why didn't they tell me that ahead of time? They are not enforcing mask rule in waiting room so guy without mask coughing all over. Would not recommend Auburn Facility at all! I can't take away the one star here or I would 

Susan D. 

on Yelp

2 years ago

This the worst I've experienced. I'm from California and visiting with a sick daughter. I thought LA was bad but you are the worst. Virtual assistant is lame. Can't schedule an appointment nor speak to anyone. Seriously i know what tax payers pay here which is partly why I left. And here you have a care station. That is virtually impossible to schedule an appointment for. Or speak to anyone Pathetic. 

Mark F. 

on Yelp

2 years ago

Poor healthcare, poor service. Stay away. 

Robin V. 

on Yelp

2 years ago

if 0was a choice that would be it Cicero ny location waited 3 hours went in to get my co pay back never took me off the list got a txt they were ready for me when I got home turns out "appts" get seen first! of course but then you are NOT AN URGENT CARE sb first come first seen NEVER AGAIN if you take appts then you are a doctors office!! worst! 

Agata S. 

on Yelp

3 years ago

Been ringing there line for 45 minutes now. All I want to do is ask why my daughters information does not show up on their web portal. Sounds like a simple enough question if you could only get someone to answer the phone. Also there website Ana virtual assistant Amelia is useless all she does send you around in circles 

Bri B. 

on Yelp

4 years ago

it's ridiculous to have to wait 2 hours if I there was a spot for 0 stars that would be my first choice,overall absolutely terrible service I don't not recommend comming here, 

S B. 

on Yelp

5 years ago

I was recently seen at the Orchard Park location for bronchitis and an ear and sinus infection. I checked in on- line so I did not have to wait long at all. The nurse practitioner was knowledgeable but lacked common sense concerning my work ability. I explained that I work as an RN in a hospital but she thought 1 day off was adequate. I don't think sending a sick nurse to take care of sick people is appropriate! So anyway, after several days on antibiotics, I am experiencing an allergic reaction in the form of a rash. I cal... read more

Theresa M. 

on Yelp

5 years ago

I went there for an illness and yes they got me right in to see someone, however when I left and went to the pharmacy where they were supposed to send my meds, they never sent them over. I waited for a half hour to forty-five minutes after I let the pharmacist know I should be getting something. I ended up leaving without my meds. I was so sick, I didn't feel like waiting any longer. I also never got any kind of notification from the pharmacy that meds got filled for me. I called them the next day and they said oh something ... read more

Jennifer T. 

on Yelp

5 years ago

I needed a PPD for employment. My local well now urgent care in Jamestown New York didn't have any solution. I had to go out of town to have the PPD done. I stopped in and asked them to read it, they refused unless I paid them money. So because they are too incompetent to have the appropriate supplies I once again had to drive out of town. As a traveling nurse I have frequent drug tests, as well as vaccinations and physicals through Wellnow. Terrible customer service.