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7851 Brewerton Road #1, Cicero, NY, 13039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
Doctor did not have any care to look deeper into my issue was misdiagnosed because they could care less(Staff is fine). Avoid if you can
Business response:
Hi Devyn. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I'd leave zero if I could have gone here twice now. Took 3 hours when it wasn't busy. Second time tried to make an appointment online 4 times, all 4 times wouldn't work. They don't answer the phone and when I get in it's as if they're moving at a snail pace. To make it worse the only two girls there are complaining about how "nobody gonna be here cuz I'm out at noon" as they have us waiting in line. Can't emphasize how poor the customer service is here
Business response:
Hi Nick. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Money is their sole concern. I spent 15 minutes filling out electronic forms, only to be told that I needed to pay them $50.00 before I saw anyone. I have NEVER been treated as poorly, and I would advise others to avoid these unprofessional scammers
I waited in the waiting room for 2 hours for a fit test. They called me back and then we're unaware it was a fit test (which I told the front desk and handed her my epassport) and then she disappeared for another 5-10 mins and came back to say the nurse who does fit testing wasn't there and i could go to the other location in 57 which is roughly 15 mins away. I wish they would have better communication so I didn't waste over two hours for literally nothing! Very disappointed.
Business response:
We appreciate your feedback, Kassandra. Please reach out to us at wecare@wellnow.com with additional details regarding your experience, along with the patient's full name, the date of your visit and the best way to contact you. We would love the chance to resolve any issues.
Male doctor was super condescending and rude. Especially after a 2 hour wait , treated me as if it was my fault i wasn't getting better on my own. Definitely would recommended going somewhere else!
I went to well now 2xs in 1 month, first for severe sore throat, earache, ect I had been sick 2 weeks before going, so not the flu, but they say It's VIRAL,,,ok. Went back today for a sore in my throat, can't eat, or drink, ir even swallow,,,,you guessed it they say It's VIRAL. on top of it all they look at you like your crazy or stupid if ypu say you need an antibiotic. If your I'll with anything other than a broken bone stay home and treat yourself, save your money. I will go to the emergency room before ever walk... read more
This place is a clown show. First, their AI robot could not process my question. The first time the robot passed me off to customer service I got a busy signal. I hung up and called back. The second time the phone rang for TEN MINUTES STRAIGHT before I hung up. Whomever is running this joint is an incompetent fool. I have to go there though, because my new employer uses them for PEP. Yay
The receptionist canceled my appointment without contacting me. The attitude they have towards patients is absolutely unacceptable. I would hope their boss is aware of their poor care.
Why is the receptionist the one responsible for cleaning room? This place is brand new and very understaffed. Way too long of a wait and disorganized.
WellNow Urgent Care has a 4.3 star rating with 1,256 reviews.
WellNow Urgent Care is open now. It will close at 7:30 p.m.