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West Park Senior Living
- San Dimas, CA
About this business
Location details
801 Cypress Way, San Dimas, CA, 91773, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The best of all we saw. Laurie was very well-prepared for our visit with a complete tour, introductions to staff and other residents. We had lunch at a table she arranged ahead of time. The building was clean and well-maintained. The rooms were lovely, with a balcony and accommodations for pets. Laurie made some concessions on price, making it very doable for my mother. It is most likely the place she will go when the time comes.
Business response:
Thank you for your review!
Studio $2,350 special until 9/30 for $1,995 2 showers/week, escort to dining med admin $595. incontinence $895
Business response:
Thank you for your review!
Current resident: Place is always dirty and smells. I have made several complaints about the cleanliness but it hasn’t changed. I have seen reviews that speak to the cleanliness of the place. Are you sure they are taking about West Park Senior Living. Also the residents are very rude and nosy. I don’t enjoy living here, biggest mistake of choosing this place to live in.
Business response:
We have an open door policy for residents to make suggestions that will help improve the community; we do not appreciate it when a resident writes misleading reviews (on several social media sites) to stir up trouble. We have had numerous discussions with this resident, who is the only person writing negative reviews, and we are fully aware of her concerns.
Mom is very unhappy because her rent has doubled and the food is not as good or as plentiful since West Park was bought by a new company. They close the facility at 6 PM every night. So, if we bring her back later, we have to practically break in.
Business response:
The good opinion of others is important to us, including how people view our services. When Pacifica took over the community there was much work to do such as handle deferred maintenance and bring services into line. Our prices are currently competitive within the market. There are plenty of options on the menu but our chef values feedback from residents and family members, so feel free to talk directly with the dining staff. The security measures of locking the access doors are for resident and staff safety. We would appr... read more
The staff at West Park Senior Living are friendly. The housekeeping is okay. The meals are sometimes good and sometimes not that great, but you can order something different if you don't care for the main entrée. So, there are plenty of options. The move in process was hard due to our commute, but they worked with us. I would recommend West Park Senior Living to others.
Business response:
The good opinion of others is important to us, including how people view our services. First, we would like to thank you for your kind words about our staff; they are a friendly group! You mention that housekeeping is okay. Would you consider leaving a voicemail with specific suggestions for the executive director or making an appointment? You mentioned a commute, so either option works for us as we would like to know if we can make any improvements. With regard to the menu, thanks for mentioning that there are plenty of opt... read more
I moved my grandmother out last month and would NEVER recommend this facility to anyone. I am extremely dissatisfied and plan to make a formal complaint. My biggest concern was SAFTEY. The system they have in place for responding to residents that have an emergency is a joke. All residents use the same emergency pendent to contact the staff for emergencies as well as general requests. Example if my grandmother falls she should press the pendent, if she wants to go down to the dining room she would press the same pendent. How... read more
Business response:
Thank you for your review!
My mother has been in Atria Rancho Park for three months and while this is still a transition period for her it has been a very different experience for me. The staffing level is greatly insufficient to meet the needs of the number of residents. I have had to make 3 separate requests over a 12 day period to have the heating system in my mother's room fixed - it was non-functioning and we are getting cold nights and evenings. Trying to determine the level of assistance for my mother has also been difficult because there seems... read more
Business response:
Thank you for your review!
Frequently asked questions about West Park Senior Living
How is West Park Senior Living rated?
West Park Senior Living has a 4.5 star rating with 280 reviews.
When is West Park Senior Living open?
West Park Senior Living is open now. It will close at 6:00 p.m.