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West Park Senior Living
- San Dimas, CA
About this business
Location details
801 Cypress Way, San Dimas, CA, 91773, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
My parents went in as assisted living but my mother is kind of marginal, she can do stuff, but I don't think they checked in on her enough. When she came home she had pressure ulcer on her feet which means she stayed in the bed too many days. Even with assisted they need to check and make sure they get up and not stay in a bed all the time - that's why it's assisted. Other than that everyone was very nice and everything was good. My parents were there for respite for a month and for her to come back with pressure ulcers afte... read more
Business response:
Thank you for your review, and I apologize for the issue your mother experienced at our community during her respite stay. Our staff encourage residents to participate in the more than 200 activities and events planned each month and to be generally active. We also respect their need for privacy and time to themselves, but family members are usually notified if the resident does not wish to get out of bed for days at a time. We would like to discuss this with you further if you are willing. Please contact our community direc... read more
Their staff is just excellent and they've been great with us. They call us for anything we need. When we leave we know that my mother-in-law is in good hands. It's been 3 weeks that my mother-in-law has been there and we are just very happy about what's happening there.
Business response:
Thank you for your review!
(Activities Not Rated) The people at Atria were alert and friendly. The residents seem to be upper middle class which is what our loved one is used to being around. They offer a higher level of care. The community is really pretty and really a higher class type of community. The size of the studio was bigger then the previous community for about the same cost. The staff has been very cooperative during the move in. They are providing transportation and seem like they really take care of the residents.
Business response:
Thank you for your review!
We chose it because it was a warm and welcoming community. My father has lived in this area for the majority of his life so he was able to stay in the neighborhood. Patty is just wonderful and everyone on the staff is just so nice. The only issue we have had is when he first got to Atria he was seated by an employee and then a resident came up to him and told him he was in her seat although there is no assigned seating. That is about the only issue we have had but everything else has been great. I would recommend them in a m... read more
Business response:
Thank you for your review!
Great location beautiful area, wonderful staff, very clean and great food. Can't ask for anything more.
Business response:
Thank you for your review!
The staff is very happy and pleasant seems like no one is in a bad mood. I like the demeanor of the staff they seem to really have passion for what they do. The care services they offer are great they really go above and beyond. They offer lots of activities and keep the residents busy if they chose to participate. I was there for Father’s Day and they had a perform come in and sing covers of songs, which was really fun, both my father and I enjoyed it. From the moment we stepped into Atria’s lobby it was warm and inviting, ... read more
Business response:
Thank you for your review!
The best of all we saw. Laurie was very well-prepared for our visit with a complete tour, introductions to staff and other residents. We had lunch at a table she arranged ahead of time. The building was clean and well-maintained. The rooms were lovely, with a balcony and accommodations for pets. Laurie made some concessions on price, making it very doable for my mother. It is most likely the place she will go when the time comes.
Business response:
Thank you for your review!
Studio $2,350 special until 9/30 for $1,995 2 showers/week, escort to dining med admin $595. incontinence $895
Business response:
Thank you for your review!
Current resident: Place is always dirty and smells. I have made several complaints about the cleanliness but it hasn’t changed. I have seen reviews that speak to the cleanliness of the place. Are you sure they are taking about West Park Senior Living. Also the residents are very rude and nosy. I don’t enjoy living here, biggest mistake of choosing this place to live in.
Business response:
We have an open door policy for residents to make suggestions that will help improve the community; we do not appreciate it when a resident writes misleading reviews (on several social media sites) to stir up trouble. We have had numerous discussions with this resident, who is the only person writing negative reviews, and we are fully aware of her concerns.
Frequently asked questions about West Park Senior Living
How is West Park Senior Living rated?
West Park Senior Living has a 4.5 star rating with 281 reviews.
When is West Park Senior Living open?
West Park Senior Living is open now. It will close at 6:00 p.m.