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What Clients Are Saying
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by GO Mortgage
Tom was friendly enough, and polite to be sure. And I will acknowledge that our purchase had some challenging aspects to it. But being told one day that all we needed to do was pay off our previous mortgage in order to proceed, then after taking out money from a retirement account, being told that we suddenly also needed an additional 125,000 dollars felt kind of "used car salesman" like. Things didn't improve when the team leader appeared to take over, when they continued to "not understand the math" of how much money we... read more
Verified by GO Mortgage
Communication was horrible - had to ask the same question multiple times to get an answer. Several people were involved, didn’t know who to contact, loan officer was completely unreachable for about 5 days, received documents that needed to be signed in less than 24 hours on a few occasions, I didn’t receive confirmation that documents I sent had been received, loan amount was not fully discussed before receiving papers that needed to be signed within hours of receiving them, the closing was a complete scramble, 3 hours ... read more
Verified by GO Mortgage
First Tom & Theresa were great. But GO Mortgage was the worst lender experience I’ve had in over 30 years and nearly 20 transactions. Never had an issue once we got Clear To Close and wired funds. GO has substandard processes and we worked all day the day of closing to get under writing happy…30 hours AFTER C2C and the wire. GO was redoing paperwork while we were at closing at title company. I will tell everyone who asks that GO Isn’t professional and does what no other lender has ever done…rework documents and more ... read more
Verified by GO Mortgage
Rich gave us false expectations on how things get paid. In the end he quite replying and I had to get in touch with his supervisor. He didn’t know anything he was talking about and had multiple mess ups. On the other hand Jon Lee was amazing to deal with and if it wasn’t for him nothing would have gone right. Jon Lee stepped up and handled things that really Rich should have. I would do business with Jon Lee again but not Rich!
Verified by GO Mortgage
My broker admin fee was not on the initial closing statement. Once this was corrected, this was not the amount the buyer was told to bring so at closing, buyer was short $695 and he had to go to his bank to get this. Could have been a better experience with confirmation of final amount to bring. Everything was great, but if I'm not paid correctly, I don't refer business. It was awkward at closing to have this deficit. I did fully explain this fee to my buyer at our buyer consultation, but it looks bad on me as I was present ... read more
Verified by GO Mortgage
We felt the messaging about signing lower importance documents was heavy handed and needlessly stress provoking. Also the online document system would show outstanding to dos for one buyer when only one of the two buyers needed to complete a form, causing confusion and stress on our end. Last, on the day of closing, sending critical documents for e-signature was delayed because of a "system glitch" followed by one of our Go agents getting a call from a Realtor who "loves to chat." I'm sorry—like, what? This wasn't an all-a... read more
Verified by GO Mortgage
Verified by GO Mortgage
The appraisal process was a little rough, the last minute declaration that the railing on the stairs to the basement was maybe a problem on a Conventional loan was unnecessary and should never have even come to light. Also, some of the last minute communication with the buyers was incorrect. Giving them instructions to have funds wired to the closing attorney was incorrect and I had to intercept them before they actually did that. A lot of the closing costs were incorrect on the CD, charging them for tax stamps, which in RI,... read more
Verified by GO Mortgage
I’ve bought 2 times prior and this was by far the hardest process. One time with bad credit and the other with good. Each of those times was way easier than this time around. We found out 2 weeks before closing we had to get $31k of debt out of my name. It actually ended up delaying closing.
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How is What Clients Are Saying rated?
What Clients Are Saying has a 4.9 star rating with 14,609 reviews.
When is What Clients Are Saying open?
What Clients Are Saying is open now. It will close at 6:00 p.m.