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1990 Fruitdale Ave, San Jose, CA, 95128, United States
Get directionsThis is my first Yelp posting. My family member (FM) was admitted from the hospital. Since it was during the Covid timeframe, I have not been able to visit except via a once a week 15 min Zoom call. White Blossom was hit hard with Covid Cases which I know must have been hard on the staff. I honestly believe most staff, want to care for people appropriately. My FM also was put in isolation for 10 days with a plastic curtain and minimal interaction. FM then was moved to another room & not returned to the original room as ... read more
Poor customer service by receptionist. I tried to inform Assistant DON, but she didn't want listen. I noticed arrogance her entire communication
No pain meds or hot food for COVID-19 patients in isolation. No nurse visits, or actual " care" given. Inhumane treatment at best. My adopted brother is a new amputee in this place and is receiving the absolute worst so-called-nursing care imaginable. DO NOT subject your loved ones to White Blossom " Care". It's BS!
Wow they sure delete my last post interesting. Mmm meaning everything was true. Your not a facility that cares for your patient all you care about is the money. Again my friend passed away which he was living there for couple of years. The only called me concerning his belongings. I am still his emergency contact and I'm his advanced directive. Please don't send your love ones here.
Business response:
Hi Easter, First and foremost, please accept our team's condolences for the loss of your friend. I can't imagine the grief that you are going through at this time. Please know that he was good friends with many of our staff members who are also grieving this loss. If you are willing, I'd love to discuss your concerns so that we can improve patient care moving forward. Feel free to call me at the number below. Sincerely, Brady, (408) 998-8447
My father was hospitalized for three weeks due to pneumonia and fluid being built up around his heart and lungs. After going through heart surgery, he was assigned to White Blossom to be taken care of before being sent home. He lost his balance in the middle of the night trying to use the bathroom and fell on his ribs. He pleaded for help for about an hour and no one attended to him until the janitor had to step in to get him back up on his feet. That's right. THE JANITOR. The staff members of the facility are unfit to atten... read more
Business response:
Hi Nick, I appreciate you sharing this feedback with me and I am very sorry to hear about your father's experience at White Blossom. Though I can't discuss specifics of his case online due to HIPAA, I would love to chat offline to better address the situation. Please give me a call at (408) 998-8447 when you have a moment to talk. Brady, Administrator
For the last week I have called 4-5 times a day trying to reach my mother, a patient at White Blossom. I am usually disconnected at least 2-3 times. When trying Social Services I'm always told they are in a meeting. I leave messages with no return calls. It's been well over 3 months since our last "Care Meeting." I try the Nurses station but am always told they are with patients. So I drove several hours down to White Blossom yesterday, with new clothes some food and flowers for my Mother. This was at 5:00 yesterday ... read more
Business response:
Hi Liz, Thank you for alerting me of these matters and for your patience while we work hard to ensure our patients & staff are kept safe from Coronavirus/COVID-19. I want to assure you and others reading this that we contacted all family and friends listed as responsible parties in each patient's medical record after the visitor policy change. It sounds like that message did not reach you and for that we apologize. I'm also sorry that you've had trouble reaching your mother. We're experiencing an increase in call volume whi... read more
I wouldn't advise anyone to put their love ones in White Blossom. It's not all the employees claim it to be. Patients sitting in the lobby with stinky diapers sitting in wheelchairs. My mother was there for one month and she hated every moment being there. She even cried not to leave her in there. She was sent there for rehabilitation she didn't like the way they treated her in physical therapy so she refuse to have physical therapy done. So they stop doing physical therapy on her they never got her out of the bed. Rather ... read more
Business response:
Hi Gretchen, Thank you for taking the time to leave us your feedback. Though I'm disappointed to hear about your mother's experience, I would like to learn more from you so that we can improve. Please give me a call at your convenience. Brady, (408) 998-8447
My grandmother was here after her hip replacement surgery. Her care at this facility improved only after I showed up to complain and a formal grievance was filed. The front of the facility and the lobby are beautiful, but misleading. The rooms are nothing like what you see in the lobby. They look like Motel 6 rooms. Dirty floors, wires hanging, thin curtains separating 2-3 occupants to each room. My grandmother arrived around 7pm. She was told since she arrived late that she missed dinner. Only once I got there was she ... read more
Business response:
Hi Jen, Thank you for letting me know about your grandmother's experience. While I can't discuss specifics of her case online, I would love to chat offline to learn more and address your concerns specifically. Please give me a call when you have a moment to talk: (408) 998-8447.
I am leaving one star because if you have an issue and you complain about it you get retaliation I posted a post last week they took it down her fear retaliation but only certain people care the issue I had last week has been addressed time management and hopefully
White Blossom Care Center has a 3.6 star rating with 308 reviews.
White Blossom Care Center is open now. It is open 24/7.