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1990 Fruitdale Ave, San Jose, CA, 95128, United States
Get directionsWell, first I want to complain about Brady O'Shea, an administrator at White Blossom. I called to complain about there not being enough staff and my mom missing her 2x/day nebulizer treatments and 3x/day eye drops, and all he wanted to do was spout off statistics about how many hrs. is the minimum state required nursing hrs. of 3.5 per patient and that their nursing home was at 3.8. there are 153 beds, which would require them to staff 40 nurses per shift. I asked him what their nurse to patient ratio was, and he said he cou... read more
My mothers purse was stolen at White Blossom Care Center and there were $2226 racked up on one of her credit cards that started on July 18 she was admitted on July 17 in the evening. Her roommate told me that someone said to her you can't have your valuables her wallet in the room and that she was taking it to the safe I went to the safe yesterday and asked for them to pen it to look for it. Not there. Yesterday I was told the inventory list didn't show on the admit date. I ask for this days before and her purse was listed... read more
Business response:
Hi Jennifer, Thank you for reminding us of this issue. I'm so sorry to hear about what happened. I have already notified the police department and state agencies. Please reach out to me at your earliest convenience and we will do our best to continue resolving this with you. (408) 998-8447
Where should we start? Parent suffered a stroke and paralyzed on left with speech and physical impairment. Placed in a room with a broken TV and sliding door leading to the outside patio near street not locking for 1 week before being fixed. Dentures randomly missing one day? I am first informed facility will provide 50% of cost. Then a week later Facility takes zero responsibility for where they went. I have a parent who can't walk, has one functioning leg and arm, limited vision and memory loss from stroke. But I'm inform... read more
Business response:
Yolisma, To protect the patient's privacy, I can't discuss specifics online. But, I am available to talk offline if you'd like additional clarification on this issue. Please give me a call when you have a moment. Thanks, Brady, Administrator (408) 998-8447
I agree with other reviews - nobody answers the phone - 408-998-8447. I tried to reach my mother who was recently admitted, called 3 times, let the phone ring until it automatically disconnects. This is very pathetic service when you have a loved one at the facility, yet you live far away enough not to be able to visit on a daily basis.
Business response:
Califas, Thank you for taking the time to leave us your feedback. I realize how important it is to connect with your loved ones and I'm so sorry that we missed the mark. While we work to improve our phone etiquette, please feel free to call or text me at 949-202-7753 should it ever happen again. Brady, Administrator
Every time I call in to speak with my father - I never reach him! Between the front desk receptionist and the nurse's station - it takes 6 to 7 phone calls to reach him. Is it some kind of game?!?!? I get put on eternal hold and I never get through - I literally have to threaten calling upper management to get through to him!
So I called three times started at 7:48pm to 7:52pm it just rang several times then it stopped no one answer. Where is the receptionist?
Do not take your loved ones here! Our story below... I was impressed by the thoughtful sales/administrative person who I initially spoke with on the phone, so I visited the facility one evening, and then decided to transfer my 81 year old mother here to recover after a major surgery at Stanford Hospital. The facility is a bit worn down looking, but I had visited a few of these "Medicare-based" facilities, and had not yet seen one that looked new and tidy. They do offer Physical Therapy (which is rare), had an open room, ... read more
Business response:
Chris, Thank you for bringing these matters to our attention. We are so sorry to hear about your mother's experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 949-202-7753. Thank you, Brady, Administrator
My mother was at White Blossom from March 2017 through September 2017, when she passed. Actually, as far as a SNF (nursing home) goes, it was okay. Thanks to the (it turns out unnecessary) pressure/encouragement of the social services staff, we checked out many nursing homes when she was at WB (read below to see why) and it seemed as good as most of the others. Pros: Staff was friendly. It looked and (mainly) smelled clean. As required by law, I was always notified when she fell (which was about once a week, at least fo... read more
Business response:
Hi Kathy, Thank you for bringing these matters to our attention. First and foremost, I want to offer my condolences to you and your family for the loss of your mother. And, I am sorry to hear about the negative aspects of your stay and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at 949-202-7753. Thank you, Brady, Administrator
My mother in law was brought to the facility for occupational and physical therapy and because she is a heavy woman they did therapy with her twice. when things hurt her they ignore it. She has to sit and wait for someone to change her when she goes to the restroom. She came in with breathing and heart issues and after they change her they keep her on her back and she can barely breath. When I come to visit I have to demand that things get done. Her physical therapy was null and now she is bed ridden with no one willing to ... read more
Business response:
Hi Charon, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via my cell phone at (949) 202-7753. Thank you, Brady, Administrator
White Blossom Care Center has a 3.6 star rating with 308 reviews.
White Blossom Care Center is open now. It is open 24/7.