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Willow Creek Healthcare Center

4.0

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Location details

650 West Alluvial Ave, Clovis, CA, 93611, United States

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4.0470 reviews
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Jake G.'s profile image
Jake G. 
rating
8 years ago

My grandfather is in the facility to rehab a broken femur. My observations have been frustrating. The food is late and it looks awful. The staff is hard to track down. They are on break every time I visit. I have visited for two hours and nobody comes in to check in on him. The staff seems disorganized, unfriendly and uncaring. Sometimes the nursing staff doesn't even know he has a broken femur. My grandpa has lost 11 pounds in two weeks. My family has to constantly advocate for him to get the services he is supposed to rece... read more

Rachel P.'s profile image
Rachel P. 
rating
8 years ago

This place is absolutely awful. If I could give them 0 stars I would. The people here don't take care of their patients and are neglectful. They left my grandpa in a wheelchair in the hallway for over 8 hours with no food or water. They also over medicated him. This place is a joke and I highly recommend people take their loved ones some place else. 

Business response:

Hi Rachel, thank you for your feedback on your experience. We would like you to know we are under new ownership and management as of February 2020. We have made substantial changes to staff and the level of care we provide. Please don't hesitate to reach out if you ever have questions about Willowcreek in the future. We are committed to quality care. 

Nonyourbiz V.'s profile image
Nonyourbiz V. 
rating
8 years ago

My mom came in here after a stay at another rehab. She died 3 weeks after they discharged her too soon. I asked them repeatedly to keep her since she was not able to take care of herself. They released her w/ no special diet. They even said she didn't need 24 hour care, which lead my brother and sister to think she was healthy enough. She could not even walk or pee on her own, much less get up and cook all day for herself. She was left to die after being led to believe she was recuperating. Don't leave your loved one here. ... read more

Lisa L.'s profile image
Lisa L. 
rating
11 years ago

I would like to give one more star but recently had such a bad experience here, I just can't. My father has been here for 2 years and I have had to fight with them every step of the way. Without a family member being on top of them, they neglect, ignore, argue with, and give awful care to their patients. My father became dehydrated, malnourished, got pneumonia, de-conditioned, had a blood pressure of 89/34, and I had to call 911 MYSELF to get him to a hospital. They did not send any records and even refused to when they call... read more

Business response:

Hi Lisa, thank you for your feedback on your experience. We would like you to know we are under new ownership and management as of February 2020. We have made substantial changes to staff and the level of care we provide. Please don't hesitate to reach out if you ever have questions about Willowcreek in the future. We are committed to quality care. 

Frequently asked questions about Willow Creek Healthcare Center

How is Willow Creek Healthcare Center rated?

Willow Creek Healthcare Center has a 4 star rating with 470 reviews. 

When is Willow Creek Healthcare Center open?

Willow Creek Healthcare Center is open now. It is open 24/7.