Willow Creek Healthcare Center

Connie B. 

on Yelp

5 months ago

No one will answer my calls on my Sister's care..after The nurse gave my sister,her roommate medicine. The nurse came running in there after she found out what she did and took them from my sister. Thank goodness my sister didn't take them because she said they didn't look like her meds. I called Dolores on this. This is the person I was given to contact about her care. Dolores has quit talking to me after I made it aware to her what had happened .. that my sister needed to go to the hospital. Soon after that my sister was s... read more

Larry E. 

on Yelp

9 months ago

I would like an address for Shayna so that I am able to send a record through USPS of our experiences rather than post another review. larryelkington@sti.net 

Jose S. 

on Yelp

10 months ago

My father went here after having sepsis and a stage 4 cancer diagnosis. He had to have a nephrostomy tube put in at the hospital and was weakened by all the infection. We sent him here for physical therapy and to ensure he had the proper care for his nephrostomy tube and to get stronger. We were so wrong about this. His tube was never changed or cleaned even after we inquired about it and his sister (an oncology nurse for 30 years) told them the same thing and nothing was done. The covering/dressing at the site of his tube p... read more

Larry P. 

on Yelp

11 months ago

My Brother was at Willow Creek Healthcare from March 26th till April 19Th 2025 following a near death surgery hospital stay. If I could give negative stars I would. Let me start by saying not everybody in the nursing staff and CNA's at the facility were bad but they diffidently had some that were horrible. Night Staff and Weekend Staff being the worst. Physical therapy people were great. The administrative staff was just so so. No one answered the phone, always voicemail and not always a call back when a problem arose which ... read more

Celina R. 

on Yelp

11 months ago

While not everyone here is a bad apple there are still horrible nurses and CNAs that work here they are negligent and unprofessional. I have witnessed numerous sad situations here patients naked dragging their selves on the floor while staff laughs at them, they leave residents sitting in urine and fecal matter all day they only change residents and do hygiene checks when family state or next shift change comes , most residents have bruises due to forcefulness movement from staff, when residents make complaints to the cna a... read more

Tina T. 

on Yelp

a year ago

My MIL went here to recover and receive physical therapy after knee replacement surgery. Staff was friendly. Upon walking in we were shocked at the strong scent of urine. Overwhelming. Her room was awful. Walls peeling. Dirty. Tiny tv that was very old. Food was so bad we provided food for her ourselves. It looked horrible. We even brought her poor roommate food. Slow respond time from staff. Physical therapy wasn't provided as much as promised. Don't take your loved ones here. It was gross. 

Crystal M. 

on Yelp

a year ago

Difficult to get a response, nurses do not answer the phone or respond timely to request for assistance. Each time I've tried to call and get help, they pick up the phone just to put back down so I listen to the phone ring for 15-20 minutes before giving up. 

M W. 

on Yelp

a year ago

My dear family member has been here for years. In the beginning they were helpful with providing rehab, but since Covid there has been no rehab available. The staff turnover has been awful. They have injured our love one on more than one occasion. They are always very apologetic, but seriously this should not happen so routinely. This place needs to be investigated. If you love your family member look somewhere else. 

Skit Z. 

on Yelp

a year ago

First thing you need to do is turn around and head towards another direction. If you love your elderly mom, dad, grandma, or grandpa, read the first sentence again. My mom was sent to Willow Creek and in less than a week she fell twice. Within a month, a total of five falls unwitnessed. Besides the falls, there were many other things that were of concern, which the facility is oblivious to any. Birthday gift, gold earrings, gone missing. Probably on one of the worker's ears. Phone charger gone missing. Probably charging one ... read more