Willow Creek Healthcare Center

Jamie A. 

on Yelp

a year ago

My loved one was supposed to be in Willow Creek for 20-60 days for rehab on a broken hip. She normally lives in assisted living being 90 yo with Altzheimers. Willow Creek is very attractive but the management is atrocious. I would never use this facility again for my loved one. No matter who you call, or when you call, you should not expect a call back EVER. I pressed every extension on their phone line, leaving messages on the ones that didn't say "Voicemail Full." Never got a response in the 10 days my loved one was ... read more

Crystal M. 

on Yelp

2 years ago

to call yourselves a medical health care is a joke. my mom would constantly call for her cough but your staff couldn't be pulled from your phones enough to help.my mom was having trouble breathing you could not be reached. we called with no answer and we finally called 911. when the ambulance got there, they we get a call asking who called. only then did they reach out. if my mom hadn't call us who knows how long it would have been before you guys got off your lazy asses. now i see why all the bad reviews. we need to all g... read more

Priscilla S. 

on Yelp

2 years ago

This facility seriously needs an in depth inspection and NPI review 

Cielo O. 

on Yelp

2 years ago

This place is ran strictly for profit. Operating managers and directors should be ashamed of them selves. They make it impossible for their staff to meet the needs of their patients. Medical staff is grossly outnumbered and admins except patients, knowing that they will not meet the minimum requirements necessary for their rehabilitation. Prisoners needs are met better then the patients In this facility. Kitchen staff continuously did not follow dietary plan, and meds are not administered in a timely manner. Asking for water... read more

Mo G. 

on Yelp

2 years ago

My mother was recently at Willow Creek for cellulitis in her legs. She was there for physical therapy and was unable to use the restroom without assistance. I understand that, at times, the nursing staff is understaffed and they can't always respond quickly when the patient uses the call button for restroom assistance; however, she had several "accidents" while there. Also, the remote for the TV didn't work, and I asked several times to please fix it. After I spoke with social services about it, they called the maintenance ... read more

Nancy G. 

on Yelp

3 years ago

horrible experience. don't go there. they wont answer call button, weekends are worst, very little therapy involved. Theynever helped me to use bathroom, I had to go in diaper... then, they don't answer when you press the call button. So happy my family took me out and home! employee--Omar-- was nice there.You will regret going to this hellhole! 

Brittani K. 

on Yelp

3 years ago

Update: My grandmother was there for rehab after hip surgery. I noticed her leg was in an awkward position when I arrived to the facility on Saturday (mind you less than 24 hours of being at your facility). I asked the CNA why she didn't have any covers on and why her leg was positioned the way it was. She didn't know. Once transmitted back to the hospital, they did an xray of her hip and realized it was dislocated. (Nobody knows how it happened) the surgeon put her hip back into place. After another surgery, my grandmother ... read more

A W. 

on Yelp

4 years ago

I am really mixed about this place . . . it is obvious that they have caring and dedicated people working here. The lack of staff and administrative help is severe during COVID. Our family member has been here for three weeks, it takes 35 minutes or more to get someone to help when he needs help. He had therapy the first week, but other than feeding him and occasionally checking on him, I'm not sure what is happening. He doesn't have a working remote for his tv after a few weeks of being there, although he had one the ... read more

Cindy D. 

on Yelp

4 years ago

Wow.. just wow is all I can say about this hell hole!! My mother got Covid at this facility.. she survived that.. then they found her unresponsive.. rushed her to Clovis Community (Who provides the most outstanding care) she had pulmonary aspiration.. somehow survived that. She complained a lot the the "nurses" were mean. My mom worships nurses !! Very late on meds and food! She was again take a couple weeks ago because of very severe pneumonia. I left 6 messages for someone to call me.. never received a call until I told... read more