Willow Creek Healthcare Center

Cielo O. 

on Yelp

3 years ago

This place is ran strictly for profit. Operating managers and directors should be ashamed of them selves. They make it impossible for their staff to meet the needs of their patients. Medical staff is grossly outnumbered and admins except patients, knowing that they will not meet the minimum requirements necessary for their rehabilitation. Prisoners needs are met better then the patients In this facility. Kitchen staff continuously did not follow dietary plan, and meds are not administered in a timely manner. Asking for water... read more

Mo G. 

on Yelp

3 years ago

My mother was recently at Willow Creek for cellulitis in her legs. She was there for physical therapy and was unable to use the restroom without assistance. I understand that, at times, the nursing staff is understaffed and they can't always respond quickly when the patient uses the call button for restroom assistance; however, she had several "accidents" while there. Also, the remote for the TV didn't work, and I asked several times to please fix it. After I spoke with social services about it, they called the maintenance ... read more

Nancy G. 

on Yelp

3 years ago

horrible experience. don't go there. they wont answer call button, weekends are worst, very little therapy involved. Theynever helped me to use bathroom, I had to go in diaper... then, they don't answer when you press the call button. So happy my family took me out and home! employee--Omar-- was nice there.You will regret going to this hellhole! 

Brittani K. 

on Yelp

4 years ago

Update: My grandmother was there for rehab after hip surgery. I noticed her leg was in an awkward position when I arrived to the facility on Saturday (mind you less than 24 hours of being at your facility). I asked the CNA why she didn't have any covers on and why her leg was positioned the way it was. She didn't know. Once transmitted back to the hospital, they did an xray of her hip and realized it was dislocated. (Nobody knows how it happened) the surgeon put her hip back into place. After another surgery, my grandmother ... read more

A W. 

on Yelp

5 years ago

I am really mixed about this place . . . it is obvious that they have caring and dedicated people working here. The lack of staff and administrative help is severe during COVID. Our family member has been here for three weeks, it takes 35 minutes or more to get someone to help when he needs help. He had therapy the first week, but other than feeding him and occasionally checking on him, I'm not sure what is happening. He doesn't have a working remote for his tv after a few weeks of being there, although he had one the ... read more

Cindy D. 

on Yelp

5 years ago

Wow.. just wow is all I can say about this hell hole!! My mother got Covid at this facility.. she survived that.. then they found her unresponsive.. rushed her to Clovis Community (Who provides the most outstanding care) she had pulmonary aspiration.. somehow survived that. She complained a lot the the "nurses" were mean. My mom worships nurses !! Very late on meds and food! She was again take a couple weeks ago because of very severe pneumonia. I left 6 messages for someone to call me.. never received a call until I told... read more

Blanca N. 

on Yelp

5 years ago

Do not have your loved ones stay in this facility. My 86 year old Mom was in the facility during the beginning of the COVID pandemic. She was transferred from San Joaquin Rehab a wonderful place. During her short stay at Willowcreek it was a hassle to reach anyone by phone, Moms clothes went missing and a very expensive foot brace was misplaced and never to be found! As we were told we would be reimbursed by the facility for replacing the foot brace we were not! Why? because it wasn't on her check in list. How could she have... read more

Tristan H. 

on Yelp

5 years ago

This place is THE worst. Always stole my partners grandmas clothes, never changed her, the staff is so rude and get angry at you when you tell them to do their actual job! So disappointing, have had so many problems with this place, definitely not one of the good ones. 

Daphne G. 

on Yelp

6 years ago

Worst care ever! DO NOT put your loved ones in this facility. My papa went in 80% independent and was discharged less than three months later a vegetable only to die in a local hospital! He was riddled with infections and the staff didn't care. If you love your family member you will not subject them to the care of this facility! Pure negligence was the demise of my father...don't bother!