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650 West Alluvial Ave, Clovis, CA, 93611, United States
Get directionsWillow Creek is a wonderful facility for your loved ones. They are under new ownership and you can feel the difference. Their staff are uplifting and eager to take care of their residents and patients. I highly recommend this place if you are seeking care for your family and/or loved ones!
Business response:
Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Our family recently went through a very traumatic time with the loss of our grandpa and subsequent need for skilled nursing/rehab for our grandmother. We made the difficult choice to place our grandmother in skilled nursing after a bad infection and surgery that didn't go well. It was an especially difficult decision to place her with everything going on with COVID-19. I want to say unequivocally, that the care and compassion received from every individual at Willow Creek Healthcare from the CNAs, rehab personnel, admiss... read more
Business response:
Thank you for this very kind review! It was a pleasure for our staff to take care of your grandma! It’s wonderful to hear how well she is doing!
I recently had to place my Grandma at Willow Creek, and had a great experience! The staff and therapists were all very kind to my Grandma, and made her recovery an enjoyable experience!
Business response:
Hi Hannah! Thank you for the kind words! We so appreciate it! And of course we would love to hear how grandma is doing at home since she left us :)
Just recently my father had a fall and broke his hip . At his age thought to myself oh no I am going to lose him. Well he made it through the surgery and was on the mend. Not living in the area and not knowing many people there I trusted a nurse from the hospital who told me her father was at Willow Creek. She told me what had happened to her father and it was so close to my father's story. To be honest after reading all the negative things I found online about Willow Creek I was very hesitant. She did mention that there had... read more
Business response:
Hi, Robert. Thank you so much for leaving us a stellar review!
Have been looking for a facility to help with my dads rehab just recently and was referred to willow creek from a friend. When arriving I noticed how manicured the facility was from the outside very inviting. When we walked into building we were greeted from the start felt very welcoming and comforting and my dad agreed. Staff was very hospitable and resourceful and was willing to answer any questions or concerns we may have. I would highly recommend Willow Creek Healthcare Center to anyone who is looking for a home like env... read more
Business response:
Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
This is a great health care facility. Being in the nursing business for over thirty years in GA this facility has a great staff and the care is amazing. I have seen how the staff have taken care of my friends' loved one and if my parents were still living this is where they would be. I'm very picky and stern about taking care of our elderly to be respectful and loving to these great people!! Thank you Willow Creek for being one of these great facilities!!
Business response:
Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
My husband has been in the facility for almost 2 months and is totally alert. Staff does the best they can, but the last 2 weeks, facility has been extremely short staffed. Food is tasty but usually cold (during his entire stay). Last 2 weeks, meal service has been late up to an hour. Rehab at this facility is excellent. I guess new Administrator is cutting costs, but patient care is suffering. God help the people who are not alert or have no family to advocate for them.
Business response:
Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Rating falls into negative numbers. What is wrong with this place? Everything. Food is beyond awful. Response time to calls horrible. I wouldn't send my worst enemy here.
Business response:
Hi Dolores, we would appreciate if you would give us more specifics so we can address specific things we could work on in your opinion. Please come see admissions or our administrator Brett . We aim to always improve.
Bedside phone didn't work, no call button, way to call for help. Shower head & handle broken, sprayed my clothes & towels so I had to wear wet clothing. Nursing staff made fun of my blind elderly roommate who spoke only Spanish. They wouldn't take her to 'los Banos' until she said 'bathroom' on English. Horrible horrible horrible facility. Should be closed and owners jailed.
Business response:
Hi Ellen, I would love to speak to you regarding this specific case. We need more details so we can address with whatever staff member this is. These actions are not tolerated at Willow Creek. Also, We do not have bedside phones but can provide a phone line to make calls. If the call light isn't working we need to have maintenance fix this right away . Please reach out to 559-977-6812 directly. Thank you for responding in a timely manner.
Willow Creek Healthcare Center has a 3.9 star rating with 499 reviews.
Willow Creek Healthcare Center is open now. It is open 24/7.