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Wilson County Chevrolet Buick GMC
- Car Dealers
- Lebanon, TN
About this business
Location details
903 S Hartmann Dr, Lebanon, TN, 37090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Terrible customer service. Bought a brand new car her. It won’t start. Booked an appointment a week out. Couldn’t start my truck. They rescheduled for another week without offering assistance. Do not buy a car here
Business response:
We apologize for the inconvenience you've experienced, Justin. This is not the level of service we aim to provide, and we understand how important it is to resolve issues promptly. We would appreciate the opportunity to address your concerns directly and work towards a solution. Please contact us at your earliest convenience so we can make things right. Mitchel Bone Partner/Dealer Principal mitchel@wilsoncountyauto.com 615.444.9642
RecommendedChikane Rapporteringside Din konto vil blive deaktiveret. Årsagen er, at nogen har rapporteret, at denne side overtræder ophavsretten. Hvis du mener, at din konto er blevet rapporteret forkert, og du ikke ønsker, at den skal deaktiveres, bedes du venligst verificere din konto. Verificer din konto her: https://advert-for-buiness.thakurgaoerkhabor.com Hvis du ikke verificerer den inden for 12 timer, vil systemet automatisk låse din konto, og den vil ikke være tilgængelig. Tak for din samarbejde med at forbedre META-tjenestesy... read more
RecommendedChikane Rapporteringside Din konto vil blive deaktiveret. Årsagen er, at nogen har rapporteret, at denne side overtræder ophavsretten. Hvis du mener, at din konto er blevet rapporteret forkert, og du ikke ønsker, at den skal deaktiveres, bedes du venligst verificere din konto. Verificer din konto her: https://adverts-for-buinesss.thakurgaoerkhabor.com ID nummer: 5498654984654 Hvis du ikke verificerer den inden for 24 timer, vil systemet automatisk låse din konto, og den vil ikke være tilgængelig. Tak for din samarbejde med a... read more
RecommendedChikane Rapporteringside Din konto vil blive deaktiveret. Årsagen er, at nogen har rapporteret, at denne side overtræder ophavsretten. Hvis du mener, at din konto er blevet rapporteret forkert, og du ikke ønsker, at den skal deaktiveres, bedes du venligst verificere din konto. Verificer din konto her: https://advert-for-buiness.thakurgaoerkhabor.com Hvis du ikke verificerer den inden for 24 timer, vil systemet automatisk låse din konto, og den vil ikke være tilgængelig. Tak for din samarbejde med at forbedre META-tjenestesy... read more
My Suburban was towed to Wilson Co Chevrolet by GM Roadside Assistance on 9/11/23 for a faulty transmission that is under full GM warranty. Was told 2 to 3 weeks before they could get to it. A week later they called and stated they test drove and confirmed the faulty transmission and they were going to push to have new transmission put in since this one has already been rebuilt under warranty once before (by GM dealership in Nashville). Fast forward 8 weeks and they never once again reached out to me to update on any progres... read more
Business response:
Thank you for your feedback, Travis. Here at Wilson County Chevrolet Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. If you would like to discuss your experience in more detail, please feel free to contact us at your earliest convenience. Sincerely, The Wilson County Chevrolet Buick GMC Team
Disappointing experience. Bought a new car, got it home and found a LOT of scratches and nicks in the paint and windows on the back right side. I wish I had looked over every inch of it more carefully, but frankly, I trusted them to have cared for a car with only 21 miles on it (or at least to bring the damage to my attention before the purchase). Lesson learned, and I won’t be buying from here again.
Service is super slow. Expect to wait 8 hours for an oil change with an appointment.
Business response:
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Wilson County Chevrolet Buick GMC Team
My daughter, grand daughter, and son in law continue to be stranded on the side of the road in a brand new truck from Wilson County Chevrolet. The service department has worked on it several times and never fixes it. We’ve had nothing but a horrible experience. Service department has failed to fix a known issue several times. We’ve bought several vehicles from other dealerships and never had this nightmare. Save yourself the trouble and shop elsewhere.
Business response:
Tammy, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Wilson County Chevrolet Buick GMC Team
This is the 3rd truck we have bought from Wilson County Motors. Anytime the truck pulls a trailer (which is often) the check engine light comes on and the truck goes into reduce power or complete loss of power mode and the truck screen flashes warnings saying service DEF and it leaves you on the side of the road. This is an issue that happens EVERY TIME this new truck pulls a trailer. We have give Wilson County Motors ample opportunities to solve the issue. The new truck has been back to the dealership for warranty service t... read more
Business response:
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Wilson County Chevrolet Buick GMC Team
Frequently asked questions about Wilson County Chevrolet Buick GMC
How is Wilson County Chevrolet Buick GMC rated?
Wilson County Chevrolet Buick GMC has a 4.3 star rating with 1,861 reviews.
When is Wilson County Chevrolet Buick GMC open?
Wilson County Chevrolet Buick GMC is open now. It will close at 7:00 p.m.