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Wilson County Chevrolet Buick GMC
- Car Dealers
- Lebanon, TN
About this business
Wilson County Chevrolet Buick GMC has been Tennessee’s favorite dealership since 1927. Family-owned and operated since our inception, we are the proud recipient of the ABEA National Business Ethics Award, Better Business Bureau of Middle Tennessee Torch Award for Ethical Commerce, and Best of the Best of Wilson County. From our outstanding selection of new and pre-owned vehicles to our state-of-the-art service and parts centers, we can help you tackle almost any automotive need at a great value. We invite you to come s... read more
Location details
903 S Hartmann Dr, Lebanon, TN, 37090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Bought a brand new Colorado and when I showed up to take delivery they advised me that they didn't have the second set of keys. Waited 2 weeks and they never found the keys and told me I would have to come back and they would make me as set. Told about 30 min to perform. Took almost 2 hours and the replacement keys are not even genuine GM keys, some type of generic like from Walmart, not that good after the sale.
Very poor customer service,in the service center. We had to call and check on our truck, no one had the decency to even call us. After having our truck since September 20,it’s not fixed. It showed 14 different codes on it. I was told that different ones had driven with no issues. So I drive the 2 hours to pick it up. I drive one block and the issue is not fixed. That explains why I was not charged.They knew it was not fixed. So I took my chances and drove it back home. 😡
Every time my wife goes to the service department for the most minor thing they try to upsell her. Every. Single. Time. They come out and scare her into thinking she needs new brakes or tires or whatever. Just do the job I ask for WC Motors. I worry about others who are not car savvy getting sold the world when they don’t need it. The sales team is above and beyond the best in town and I will always buy from them but I will never be in their service department again.
They kept my truck 2 days and the transmission still makes a loud clunk when it shifts...Did nothing but change the oil in the transmission...It's still the same as it was...
Said they would check about the acceleration issue. Ohhhh they didn't bc nobody was there to check. Then don't tell me you would. Didn't even say what all they did when picked up car only pay us here is receipt. Not very much communication going on.
RecommendedI'm very unhappy with the service I received today. The staff was unfriendly and not helpful. Not knowledgeable when I asked simple questions. They will not service my car again. -- Wilson County Buick GMC made my complaint go away. I am very happy with their service, and I will be back to have my truck serviced! Thank you for making everything right :-)
There a Joke 2 full days of training in there class full of people without Pay or Lunch!! Preaching to us Ethics as we're being told about how ethical they are Our Teacher processed word for word Verbatim If you're a Doctor purchaseing a vechile you're getting a Cartoon bump! So if this is Ethics ha hs
Frequently asked questions about Wilson County Chevrolet Buick GMC
How is Wilson County Chevrolet Buick GMC rated?
Wilson County Chevrolet Buick GMC has a 4.3 star rating with 1,818 reviews.
When is Wilson County Chevrolet Buick GMC open?
Wilson County Chevrolet Buick GMC is closed now. It will open tomorrow at 8:00 a.m.