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Wilson County Chevrolet Buick GMC
- Car Dealers
- Lebanon, TN
About this business
Location details
903 S Hartmann Dr, Lebanon, TN, 37090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The service department is one of the worst I have ever dealt with. They did NOT check my vehicle. There was an electrical fire in the vehicle, and it was sent home. I would not recommend this place to anyone!
Business response:
Ms. Hale - I am certainly sorry to hear your comments. My understanding is that the cause of the smoke you reported was from a wire installed by a third-party company when they put in an aftermarket product into your vehicle. I am sorry that we are not certified to work on that equipment but am thrilled they were able to diagnose and correct the issue. If there is anything I can do to be of assistance, please do not hesitate to reach out to me. Very sincerely,Mitchel Bone, owner.
We thought that the car we wanted was waiting to be picked up, according to a sales person. Unfortunately, just as we were getting ready to head to the dealership, we got a phone call informing us that the Manager had sold that car to another customer. Seriously??!!! Very unprofessional and disappointing. We had heard good things, but that certainly wasn’t our experience.
My husband and I dropped off our 2017 GMC Sierra 2500 HD Denali for an engine light which turned out to be bad injectors which was under warranty. We were in no hurry for the truck to get done since we do have a spare vehicle. It was raining when we picked up the truck so we turned on the windshield wipers and noticed there were parts laying on top of them. When we got home we inspected the truck a little more and there are many parts that were loose and missing. Not sure why this would happen or why a technician would mistr... read more
If I could give a minus on stars I would. This is the worst experience ever. You claim it’s one thing for 3500 next it’s another thing price went up to 5000. Then that wasn’t the problem now the price went up to 11000. We are sure your truck is fixed. Pick up the truck goes 58 miles has the same problems. They take it back and again I’m told the problem is fixed this time it drove 80 miles same problem. My truck has been on the side of the road for a week. Y’all refuse to help. Nobody ever returns your calls. This dealershi... read more
Business response:
Jeremy, we are disappointed to hear that your service experience was unsatisfactory. We work hard to provide every customer with top notch customer service and would like to speak with you further about the issues you have encountered. Please give us a call at your earliest convenience at (615) 444-9642 and ask for Mitchel Bone so that we can better address your concerns.
Will never buy another car from them again, all I’ve heard from them is lies and I’ve tried to allow them to make it right and they once again lie about what they say they are going to do
Business response:
Brooklin, we are disappointed to hear you are dissatisfied with the customer service you received during your visit. We are always looking for ways to improve and would like to speak with you further about your concerns. Please reach out to us at your earliest convenience at (615) 444-9642 and ask for Mitchel Bone.
I have been put off , lied to and cannot get a return call. they can change oil, but don't let them try anything else...had my car for over a month and still not fixed. going to report to better business bureau next
Business response:
Dondra, it is disappointing to hear that you have had an unsatisfactory service experience. We take customer service seriously and are working to address your concerns. A member of our team will be reaching out to you by phone soon.
Totally over priced and unprofessional
Business response:
We are disappointed to hear that you were dissatisfied with your experience with our dealership, Phillip. We work hard to ensure that every customer receives excellent customer service and are always looking for ways to improve. We would like to speak with you further about your experience to better address your concerns. Please reach out to us at your earliest convenience at (615) 444-9642 and ask for Mitchel Bone.
I will never buy from them again...had my car a week & then charged me almost $900 to replace an alternator.
Business response:
Gwen - I'm sorry you feel the price of your repair was too high. We work very hard to ensure that our prices are competitive and work is second to none. I will look into your repair, talk to the technician that performed it and contact you next week. I hope you have a wonderful weekend. Sincerely, Mitchel Bone, Owner
Nice in the sales room. Second you drive it off the lot they don’t care. Car has had nothing but problems. I called them several times to see what they could do and never heard a thing back. It’s all about sales there, not service of any kind. Horrible.
Business response:
Karolyn, we are sorry to hear that you were dissatisfied with the service you received after your purchase. We take customer service very seriously and would like to get in touch with you to learn more about your experience. Please call us at (615) 444-9642 and ask for Mitchel Bone.
Frequently asked questions about Wilson County Chevrolet Buick GMC
How is Wilson County Chevrolet Buick GMC rated?
Wilson County Chevrolet Buick GMC has a 4.3 star rating with 1,862 reviews.
When is Wilson County Chevrolet Buick GMC open?
Wilson County Chevrolet Buick GMC is closed now. It will open at 8:00 a.m.