Wilson County Chevrolet Buick GMC

Vicki Walker 

on Facebook

4 years ago

Do not honor warranty. Car parked. No trees. No kids. Nothing. Windshield cracks because of heat. Nothing hit the car. Just didn’t want to cover it. Can’t fix it because no one can get windshield for that model??? Had 10 but waiting list for windshields? These are 1 year old vehicles! For the average person, this would indicate A LOT of folks are having this problem! Spoke with 3 other glass companies to confirm shortage while at dealership. They don’t care. Just drive it and hope it doesn’t explode until someone gets one ... read more

Angela Henderson 

on Facebook

4 years ago

My battery died because my car wouldn't start for some reason. I had it towed in, they replaced the battery and told me to come get it. It was fixed. Told advisor and service manager thaot there is another issue, battery was not the major problem. insisted it was fixed. Picked it up, drove it 1 block, check engine light came back on, took it back, was told it was just some emissions code, it would be fine. Daughter drove it to work the next day, wouldn't start again..Had to have it towed again. They wouldn't listen when I t... read more

John Stansberry 

on Facebook

5 years ago

Fire the service manager. He lied to me about a warranty part and tried to charge me. Took it to Serra where it was fixed. 

Dawn Earles Knapp 

on Facebook

5 years ago

customer service is awful 

Kevin Makocy Sr. 

on Facebook

5 years ago

I hate to post anything negative, but I just had 2 Michelin tires mounted, balanced, and front end alignment done here last Friday, and today I’m at Stan McNabb Chevrolet getting my tires balanced again. I live in Winchester and it’s a 3 hour round trip there and back. About half way home started getting a little shake, but thought it was I-840 and I-24. When I got home, I looked and noticed no wheel weights on driver’s side wheel. Could be. Then noticed the outside wheel weight on passenger side half on. Tried to hammer on... read more

Sheila Hearn 

on Facebook

5 years ago

Long story; short of it all told me I had no warranty to fix issues. Found out this morning I DO HAVE A WARRANTY Charged me $225, for what I don’t know because nothing’s fixed!! 

Kristie Harris 

on Facebook

5 years ago

Purchased a vehicle from them in December and on the way home the heat went out and had to take it back. Now it’s been parked for 2 months in and out of shops trying to figure out what’s wrong with it because it won’t start. Less than 2 months and no running car after spending thousands on a vehicle. Not covered under the warranty that they have so now thousands more to find out what’s wrong with it and still no answers. UPDATE: Needs a whole new engine. 2 months in! How about that! 

Connie Hale 

on Facebook

5 years ago

The service department is one of the worst I have ever dealt with. They did NOT check my vehicle. There was an electrical fire in the vehicle, and it was sent home. I would not recommend this place to anyone! 

Rhonda Hackney Robertson 

on Facebook

5 years ago

We thought that the car we wanted was waiting to be picked up, according to a sales person. Unfortunately, just as we were getting ready to head to the dealership, we got a phone call informing us that the Manager had sold that car to another customer. Seriously??!!! Very unprofessional and disappointing. We had heard good things, but that certainly wasn’t our experience.