Window Nation Hartford

Jacob K. 

Verified by Window Nation

7 months ago

Job not complete. Window left out and now trying to charge me more than the agreed upon price. Went from a 5 star rating to 1 star. I have been hesitant to put a review online in hopes that the issue was resolved, but it doesn't seem like that's going to happen. I would have preferred to rate everything 5 stars. 

Kathleen C. 

Verified by Window Nation

7 months ago

There was a glitch during the installation causing one window not to operate properly. The installer said the small piece that broke would be replaced, but it took several weeks and several calls to nail down that little piece and have it installed. It appears that it was so small an issue that it was overlooked, and I was disappointed. Eventually, it was taken care of. 

Veronica F. 

Verified by Window Nation

8 months ago

I have had nothing but problems. First the wrong windows were ordered. Secondly sensors for window alarms could not be put back until the replacement windows were installed, leaving my home with only front door and back door alarmed. Thirdly, it took 6 weeks for windows with sash to be replaced only to find out replacement windows did not have the uv rating my original windows had, making me ineligible for the energy rebate. I find customer service is a lot to be desired. After sending e mails, text and phone calls, t... read more

Diana B. 

Verified by Window Nation

8 months ago

Paid 13K for 9 windows. Original estimate was in 24k range, bargained to 14k . I said I only had 12k so salesman called manager on cell. Volume was high so I heard manager say 12k is fine. Salesman says ok, manager says we can meet in middle at 13k. I was uncomfortable calling out an untruth so, I agreed. But the price should be the price and we shouldn't have to HOPE we bargained for best deal. Im mad at myself for not calling him out on what I clearly heard. 

Amy J. 

Verified by Window Nation

8 months ago

Took our money and job still not done completely 

Kevin M. 

Verified by Window Nation

8 months ago

Install took extended time because 1 installer went home ill after he spent 30 minutes in our bathroom. Wasnt sure if he had a GI problem or was shooting heroin. Other installer was great, apologetic, and eventually finished the job. Window very pleased with. Doors not really pleased. They still have orange tabs at the bottom we cant remove, plastic on the hinges, scratches from something sharp and chipping paint. Bo one has ever called us or stopped by to verify the install was correct and if we were happy. After 25k I expe... read more