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Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
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Would love to rate the product, but after multiple attempts to get this process rolling, we still do not have new windows They were supposed to be done today. This place has more excuses than my 9 year old trying to get out of chores. People quit, never got our call, trucks broke down. Seems like every time we need to contact them, no one is there. I wish I had as many days off as these people, but alas I need to work to pay for new windows. The run around is absolutely ridiculous. We decided to go with them as they appear t... read more
Business response:
We are very sorry to hear about your experience Melissa. Please allow us to figure out why communication dwindled between us. We are addressing your issues asap and someone will be in contact with you for further details and next steps. Thank you!
Well I read quite a few reviews for WN all the way back to 2013. I'm here to tell you the high pressure sales shenanigans is still going on. Last evening (08/07/2018) the pushy WN sales person decided to walk around to my back yard where I was cutting grass on my lawn tractor and motioned for me to shut my tractor off....thinking "hmmm here we go"...so I did. He immediately went into the sales pitch, by one, get one free. Attempted to tell him my wife and I just had a major home improvement purchase in the past few weeks and... read more
Business response:
Hi John, We are sorry to hear about your experience. Window Nation does not encourage sales representatives to make any potential customer feel pressured to make a purchase with us. We will address your concern with the sales representative that came to your home immediately and someone will be in touch with you to receive more information and discuss next steps.
The whole process has been nothing but trouble...I have never been so frustrated in my entire life... The two day job was done in one day...22 windows by a father, son and friend.... They bragged about setting a new record. Upon inspection the next day as it was dark and late when they left, the had left the windows filthy dirty, gauged newly painted window sills and left dirt that was unimaginable a s they did not tent the removal of lead based windows as proposed according to regulations. Then to top it off they came with ... read more
Business response:
We are sorry to hear about this Mary. Installers are supposed to clean up any mess they've made after completion of their work. In addition, we apologize for the inconvenience you faced with the window screens. The wrong size may have been ordered in error, but we are more than happy to assure your issues get resolved. Someone from our team will be in contact with you to discuss next steps in fixing your problem. Thank you and again we apologize for your experience with us.
Terrible experience, Window nation is the distributor, they use the company slimline windows. Another company paints the trim So you deal with the salesman, then the install operations and a painter which you pay directly. I spoke with all 3 people called and followed up Prepaid a month before the install and the moldings were not in the warehouse and were not pre painted. Horrible Company. be very careful
Business response:
First, thanks for allowing us the opportunity to earn your business. Window Nation is a fully integrated window dealer that owns the entire process from sale to install and service if needed. Certainly seems like we haven't provided the necessary communication to reinforce why over 150,000 home owners have chosen us and for that we greatly apologize. You should only have to deal with one person during your entire process. That person will be contacting you immediately to identify and fix any open concerns.
An update. So Window Nation reached out to me after a bad experience on initial meeting, where the price game of buy now began. JR at the company said they wanted to make it right and sorry for the bad experience and we will will work with you on price, and he will have a manager call me. Nice right ! A week went by and we have not heard from the company, so not allot of credibility in doing the right thing.
Business response:
Hi Bill. We are sorry to hear about your experience with us. Price can vary because there are a host of different factors that determine the cost such as the window type. We aim to provide you with the best prices we can during the estimate to meet your needs and sometimes that means negotiating the price to suit your budget the best way we can. This may include reaching out to upper management for assistance on what prices we can provide. We apologize for the confusion this may have caused. Please understand that providing ... read more
I called to see if they could come out to the house and give an estimate for the replacement of six windows. I was told that because they could not see the house from a satellite, they could not provide a quote for the project and would not be coming out to the property.
Business response:
Hi Sandra, We are sorry that you had a bad experience with us. We would like to hear more about what happened during your phone call with us, and why you were told no one was able to come out. Here at Window Nation, we strive to make your experience with us as easy as possible which is why we utilize satellites in our scheduling process for estimation. We will be turning over your concerns to our customer service team immediately for review.
Terrible company. I worked for them and upon quieting They are holding and refusing to pay me commissions due in accordance to the contract. They keep making up excuses as to why they are holding it. Bottom line, these jobs were completed while I was employed and according to the contract and an email with a spreadsheet sent to me I was to be paid this commission by now, but they have given me 2 different excuses as to why they have not paid it. Simple said they are refusing to pay. The reason I quiet was because they were ... read more
I called, gave my info, was promised a a call by 5, called the next day was told I had been called and emailed. Caller id log and check off junk file said no. Verified info. Promised a call. Called 3rd day not happy, another run around of lies. Went with Thompson Creek. They may be cheaper but service stank, no confidence.
Business response:
Hi Lynne, I'd like to get more information from you on your experience. Window Nation prides ourselves on customer service, responsiveness, and professionalism. It sounds like you didn't get this. If you can email your experience to harleym@windownation.com, I will be able to better dive into the situation.
Customer service calls were amazing, Mr. Alan who was came out and did a wonderful presentation, but then the installers came to my home looking like they did not work with a company at all like it was a regular saturday hanging in the yard work type of day, regular clothes but the attitude from one made me so uncomfortable that I had to keep an eye on him, the window installation time was 8-11 well of course they showed at 10:30am which means that they did not leave my home until close to 10:00pm and they rushed you can tel... read more
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,675 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.