This profile has been claimed by the business owner or representative.
Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
Get directions
Be aware!!!!! They are quick on putting you on a spot to make a decision and keep calling and emailing you to make a decision. However, after you do text them back - zero responds. It was a bad start with this company- first they keep asking if anyone else needed to be there to make a decision- and then they corner me to make a decision. So as a person who needs to think about the decision because we are talking about money here - I was told they have a 24 hours respond policy! Which is wrong- I finally made a decision and t... read more
Business response:
We're so sorry you felt pressure to purchase. This is not how we do things. We do offer incentives for purchasing during your appointment, but still should be a no pressure situation. We would really like to look into your situation more, however, with your name being YZ U, it makes it a little difficult to identify your or your sales rep. If you would please message us your contact info, we would be more than happy to look into this situation. We want to be sure we are putting our best foot forward each and every day.
Does the high pressure dog and pony show sale pitch with a BS made up price at the end. Will come out to your home, do an elaborate presentation including a heat lamp, show you a few samples, and claim nobody else makes windows like them. Then the real show begins! Through some dark magic, they pull a price out of thin air they call the retail price. They will then give you whatever "promotion" they are running that month - which will generally take about 1/3 off of the price. Next, they will do some more dark magic and... read more
Business response:
We're so sorry you feel that way. We've addressed this on the other site you've posted on. We do take all of our feedback seriously and use it to better our processes. Your sale was cancelled as requested so you could take care of things with your home. Please let us know if we can be of any further assistance.
This company takes advantage of widows, women and the elderly. If you see them shut your door. The snake salesman that sold me those over priced 6k bay window and lied on the contact, and then sold me the same exact window I already had in my kitchen. Again, I asked for a garden window and he wrote up my same window and refuse to admit he made the mistake. I have reported them to the BBB, filed a consumer complaint with the AG office and my Atty sent out a letter. I've called 7 on my side to investigate them as well. If yo... read more
Business response:
Ms. Bridgette Williams. We are sorry you feel this way. We have discussed your contract with you on multiple occasions as well as offering several solutions for you. Your contract is clear and was signed by you. If you would like to discuss this again you have my contact number or I will be happy to call you.
Requested a quote and phone rep says it will take 60 minutes. Sales rep comes to house and stays over 2 hours! Came over at 6:00 and kids are hungry a tired but this guy won't leave. Quote for windows and doors we wanted was $7k more than what we ended up paying. Sales rep actually said "this is how I feed my kids" while not leaving and making it physically hard for me to feed my kids. They emailed me later and I told them how much I didn't appreciate all this in a response. Castle Windows had a pushy rep stay two hours too ... read more
Business response:
We are very sorry that your experience was not what you expected or in line with the expectations that you were given. We do take all of our feed back into consideration to improve our processes. As consumers we should be checking multiple companies, products and warranties as not all competitors offer the same quality as what we do. Please let us know if we can be of any further assistance to you.
Window Nation installed 11 single-hung vinyl windows in my townhouse in Alexandria, VA in 2012. The windows are pretty good and had lifetime warranty for both parts and labor. However, when I called to request warranty repair for 1 of the windows with a small part broken in 2019, it was almost impossible to schedule for a service. I had to call almost every other day for about 2 month, and after a long complain with multiple departments I finally was able to schedule a service on Saturday. Guess what. They missed the appoint... read more
Business response:
We are so sorry to hear that this has been such an ordeal. We have contacted your local service team to have this taken care of as soon as possible. From our earlier post to your other review, the local department has attempted to contact you to rectify the situation as well.
Save yourself a lot of headaches... do NOT USE WINDOW NATION. Kuddos to the sales guy who came to our house because I am convinced he could sell umbrellas in the sahara dessert.... His demo was impressive and he raved about all of the Pittsburgh Steelers' homes he had done. From there, it went completely down hill. The list of issues goes ON and ON... too many to list... wrong windows ordered over and over, broken glass, windows that leak, sloppy caulking, promises that were never kept. I am currently holding payment on ... read more
Business response:
Susie, I am incredibly sorry that you have had this experience as this is not the culture of Window Nation. If you wouldn't mind, could you please email me with your information so that we can follow up internally? marketing@windownation.com
If I could give less than 1 star, I would. We had a salesperson in our home for an estimate. After a rather long presentation, we were given several pricing options ranging from $40K (retail) that no one pays to a year long price which was about half to a 30 day price which was slightly better to the sign today price which was about $18K. We decided to sign the contract knowing we had 3 days to cancel under Virginia law. We gave a deposit check for almost $6K and were told it would not be cashed until after the cancellat... read more
Business response:
Damien, we're sorry that your experience with us was less than desirable. We will address the sales representative affiliated with your purchase so that we can resolve your concerns as soon as possible. However, we will need a full name and contact number to do so; please expect a message from us directly requesting that information. Thank you.
Company will not stop harassing me. They've been to my property again and again. I asked them to stop, I told them I was on the do not knock registry, I emailed the company and I filed a BBB complaint. And yet they still come to my property.
Business response:
Kyle, we're very sorry about the inconvenience. We will share your concerns with our Canvassing Manager to assure he's aware to place you on the registry. Someone will message your directly inquiring for further details to address your concerns. Thank you.
Yeah, I've asked them 20 times not to come to my house and to stop calling. I just had one of their reps knock on my door for 15 mins. When I made it the door I said, I said I'm not interested. He kept on, we are just here to....like they always do. I mean they stop by 3 times a week at this point. I asked him, please stop, and he talked over me, so I closed the door on him, and I heard him scream "fuck you asshole," on the other side of the door. Nice. Thanks Window Nation, my 6 year old was with me.
Business response:
Every, we apologize about your experience with our canvasser. We do NOT condone any Window Nation employee to conduct themselves in this manner and will investigate this situation accordingly, but we need your help. In order to find out who your canvasser was we'll need a full name, contact info, and address to provide our canvassing manager-- please keep your eye out for a direct message from us to request that information . Thank you.
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,675 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.