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Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
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Saw add on TV and was impressed and ready to call them. Read the reviews. Thank you I will stay away from this pathetic company.
I called over two months ago to get a quote on replacing windows and was told someone would contact me within 24-48hours. I'm still waiting. I have contacted another window company. They set up an appointment on first call.
Signed contract on 5/31 was told 4-6 weeks and now am being told late August. Scheduler not responding to calls. Aaron & Harley told my wife to "send them a PM" funny thing is their Yelp page doesn't allow private PM's. Went through their webpage chat and was told "someone will contact you ASAP"...still waiting, over a day now. It seems like they just don't want to deal with problem's. We would never have chosen them if we knew they would be this unresponsive to their customers. They happily cashed our check at the beg... read more
Business response:
We apologize for any confusion, our private messaging should be active on Yelp. Please reach out to us directly at 866-217-9582.
Still waiting for a response from earlier. Cannot private message you. Can't get I. Touch with the guy that sold us these windows, the scheduling staff or anyone to call us back. Cashed my deposit but no windows two months later.
Business response:
We understand it is frustrating when you can't get a response or update on your install. We would love to assist; please send us a private message with your contact information so we can look into this further.
Having a HORRIBLE experience with this company. DO NOT RECOMMEND anyone put themselves through this scam. Firstly, they claim to have a buy two windows, get two free deal. I came to find that this is absolutely false because the sales people DO NOT know the true cost of the windows so they give whatever discount they think will get you to buy. Meaning they give all different pricing to people which is why you will never see line item cost listed anywhere, including your contract. Second, I have tried to email customer s... read more
Business response:
We sincerely apologize for your experience. We are saddened that this has happened as it is the furthest thing from the experience we strive to provide our clients. This matter is being looked into and we will be in touch once we have more information.
We have had problems with our window from the beginning of installation and are going on 3 years. We have waited months and months for parts to come in, one time we waited almost a year with nothing more than an apology after apology from this company. The wondow has been "repaired" yet we still wake up to it covered in moisture top to bottom every single morning. This is not acceptable or normal and are now being told we are outside the repair warranty period. We have been getting repairs since the beginning and this compan... read more
Contract was signed 4/19 to get entire house and garage windows and siding. Schedule date for windows was the last Saturday in May, and siding was verbally agreed to be the first Monday in June. We were getting two doors turned into windows, which they knew would expose the wood on the outside of the house until the siding was placed. Windows got placed without an issue and the installation team was very professional.. There was no communication that week on siding other than "material isn't in". My husband attempted to call... read more
Business response:
Katie, we sincerely apologize for the lack of service and communication you experienced with us. We would like the opportunity to look into your experience further; please send us a private message with your last name and phone number.
I called for an estimate after seeing an add buy 2 windows get two free with free interest for a year and a half. The estimate was largely inflated. Upon inquiry, they added a 23% interest rate IN THE ESTIMATE. The buy 2 is for the window only and not the labor and the amount the estimate came to was incredibly high. They also don't do their own install but contract out! I have no idea how these guys stay in business AT ALL.
Business response:
We understand your frustrations, and apologize if the quote was above what you were expecting; many factors go into determining a quote. All of our installers are fully trained in installing Window Nation windows, and have average of 15 years experience in the business.
Never had windows done before so I guess I should have expected some hiccups. We had 15 windows installed. The first quote left out 5 windows. That may have been a communication issiu on my end. That was resolved quickly, with W.N. picking up the tab for two of the windows. Install was a different matter. On the second window install, one of the three fell out and shattered. We now have a window facing the street with plywood. The chief installer was honest and apologized. Stuff happens. What bugged me the most wa... read more
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,675 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.