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Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
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Initially thought we were getting a fairly competitive deal, and great service. Unfortunately, at our initial installation date, two of our eight windows did not show up, and none of the screens were delivered. They came back approximately two weeks later and installed the missing windows, however it has now been about six weeks and we still do not have any screens. Window Nation has no idea when the screens will come in, and has not attempted to find another manufacturer. They have stated that their current screen manufactu... read more
Business response:
Lindsay, we are truly sorry about the delay in getting your screens. We would like to discuss how we can accommodate for the inconvenience, but first we need more information from you. Please expect a direct message from us inquiring about your full name and contact information. Thank you.
We had Window Nation install 12 windows in our home on 3/23/19. The crew did a decent job although we had to literally point out areas during the clean up as only one individual could speak english. We are still finding miscellaneous debris that was missed. Prior to leaving our home two of the crew members were cleaning a downstairs window with a jug of liquid and rags. Shortly after leaving we noticed a large area on the window where it appeared that the tint had been removed. We contacted our sales representative and were ... read more
Business response:
Ken, we're currently discussing your concerns with our team. Please keep an eye out for a direct message from us so that we can gather more information from you. Thank you.
This review is based off my experience with two companies on back to back nights. Window Nation came to my home at around 6pm as promised. The representative was kind and courteous. He came in greeted me and my family, and had a good sense of humor. I like common courtesy and humor and wanted to do business with them. I was sure I would be canceling the two other estimates scheduled for the week. The rep went around the house and counted up the windows. I also asked for my French doors to be replaced by a sliding door. Afte... read more
Business response:
Khaled, we are very sorry that your experience with us was less than desirable. We'd like to share that prices will vary based on style, quality, and quantity of windows but we do strive to apply any applicable offers to provide competitive prices. Thank you and again we apologize that we could not provide the price you were looking for.
Window Nation's presentation of the products and methods are not adhered to. The windows selected are marketed as a WN brand are actually from Alside. The mold inhibitor was not used. The windows were not foamed, leaving gaps up to 2 inches wide and open to the interior walls. The Alside rep was responsive when contacted and had their team return to cut back, properly seal and cap all windows. Andre and Alex did a proper job on the return visit. I like the appearance and quality of the Alside windows. Requested interior cut ... read more
Business response:
Thomas, we are sorry that your experience was less than desirable. We will make note of these concerns so that we can better serve you in the future. Thank you.
BLUF: if you schedule an appointment with window nation on their website, just be warned - you didn't really schedule an appointment / don't make plans or rearrange your schedule UNTIL you talk to someone!! Went on their website to schedule a meeting with the sales rep. (Husband has to reschedule his work due to him being on nights for the appt to work.) Called the day of because we hadn't heard from the company only to find out that the appt we made online was for them to call us back to make an appointment. When I told he... read more
Business response:
Jennifer, we're sorry for the frustration you faced scheduling an appointment with us. We are more than willing to look further into why you request wasn't acknowledged so that we can better serve you and other customers in the future.
We had a window nation sales rep come to the house and give us the spiel. He finished with the pricing. 20 windows for 22,000. Unless we signed that day then it would be 18,000. I really despise the sign today scam. He told us it was to save the company from having to send him back out to sign paperwork. I call BS. We started to smell a rat so we let him walk and called other companies for a quote. The next day someone from window nation emailed us a quote for the same 20 windows for 12,000!!! 6k less than the salesman quote... read more
Business response:
Laura, we are sorry that we did not exceed your customer experience standards. Prices are subject to vary based on the style of windows and any available financing or discounts you are eligible for. W are more than happy to provide clarity on the quote you were provided, however we also strive to negotiate the best possible price we can for each of our customers. Thank you.
WN should not be surprised by my review. We were fine with our estimate and had the final contract signed 7/31. We were going to finance with their deal and get 11 windows. Start estimate was 6 weeks away. It was actually 14 weeks. The day before we were called to let us know that they thought a window was missing, but this should be most of it. Nope. They were missing 7. They asked us to pay the balance. No. Then several weeks later they called again. Still "just one window missing". It was missing 3. They asked us... read more
The sales pitch was absolutely dreadful. They waste your time and MAKE you watch videos and actually feel caulking and they go on and on and on. They also talk bad about competitors. I had to ask the sales person to leave my house. My toddler was all over the place and he kept going and going. I asked him to get to the bottom line, and he told me he MUST go through every aspect of the presentation. He said the installation was warrantied, but insisted on going through every step and how they do it. I'm a single mom of a very... read more
Business response:
Lisa, we truly understand that you have other obligations that may interfere with sitting through the sales process, this is why we request a minimum of an hour when scheduling your estimate. Our sales representative is correct-- he or she is required to complete the required presentation in order. We want each of our customers to know who they're buying from and what the process looks like before making any final decisions. Again, we are truly sorry for the inconvenience.
Not a trustworthy company. I purchased about 20 windows from Window Nation (WN). The sales experience was fine. The installation team was polite (reason why I am not giving just 1 star). But in regards to the windows per se, turns out that WN passes the order to a supplier, who does not fabricate windows in accordance to what the WN's brochure says you are going to get. Not a single one of the windows I received meets the characteristics WN offered in their brochure. They do not meet the same energy efficiency grade ... read more
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,675 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.