This profile has been claimed by the business owner or representative.
Window Nation Northern Virginia
- Windows Installation
- Lorton, VA
About this business
Location details
8198 Terminal Rd, #105, Lorton, VA, 22079, United States
Get directions
Be ware of these scam artists. Heard an ad in the radio about helping local businesses during COVID. Call them and scheduled for an hour with a sales rep. Went through the schpiel for an hour. Agreed on a price and got and Email confirmation, then the games started. They started dodging calls, then claimed the sales rep got fired and called to say they have no idea where those prices came from. In short it was a giant waste of time and totally unprofessional conduct. Took time out of my schedule , spent an hour on the phon... read more
Business response:
As stated on our other platforms; we apologize that this was your experience.
DO NOT BUY FROM WINDOW NATION. Shame on me for not reading the reviews before signing a contract. Window Nation buys goodwill with campy local advertising. Hey they did Tony Kornheiser's windows and he loves them -- they must be great right? On top of that, their salesman was smooth and had a good hustle. I work in sales, so I respected it and looked past what in retrospect should have been some red flags. One of his main pitches was that I was paying for premium customer service -- family owned company; integrity; yadda ... read more
Business response:
We sincerely apologize that this has been your experience up to this point. We would love to assist, and have sent you a private message.
My wife and I were looking at finally replacing one drafty window and with the Buy 2 get 2 offer they had going, I brought them out for an estimate. In the 10 years we've lived here we've had numerous larger projects and as a standard get 3-4 estimates and go from there. I work in sales as well so I can read through all the crap generally. Dave was very friendly when he came in, did a very thorough presentation on the product. He was going through the steps of selling like a pro. Once he wrote out the quote and had what seem... read more
Business response:
We are deeply saddened to hear that this was your experience, and want to assure you that we take all feedback seriously and will follow up with the sales managers. This experience is not what we want anyone to experience and respect your decision to go with another company based on this. We hope that in the future you would consider us, with a different representative, for you home improvement needs.
I would give them a No star if I could. We just finished having our front door installed and I have to say looking at the door makes me extremely angry. When the salesman came and sat in our house for two hours he showed us a picture of what the door would look like and that is not what we got. The door we wanted was to match what was currently on the house in color and style. Bright red traditional cross and prayer book door with half length white sidelights. First of all, the salesman took copious notes & photos and wor... read more
Business response:
We apologize that this was your experience. We assure you that we take all feedback seriously and use it to improve our teams and practices.
Sales presentation far better than installation of windows. $11,500 spent. 10 plus follow up visits to correct continuous problems. 2 1/2 years later, final visit today. Not recommended. Do your homework. See multiple companies. Buyer beware.
Business response:
We apologize that this was your experience, but are glad that everything is now complete.
Afte three months of calling them for my warranty and getting nowhere, I just decided to get my $150 back and close this unpleasant chapter. $150 was the amount they collected on the first call I made to tell them that two of my window panes showed signs of condensation and under their warranty they were supposed to replaced them. Guess what, even getting my $150 back is going to be a tooth pulling exercise. They told me three weeks ago that my $150 was going to be reimbursed and when I called them yesterday to see where the... read more
I have to strongly agree with the other people that are saying this is one of the worst companies out there. So after waiting 8 weeks, after they told us they had missed counting 25% of the windows after a substantial price increase and after signing the change order. 1 week before the "GUARANTEED" install date we made them give us they informed us that they had made a mistake and there was going to be another $5k increase in the contracted price. In their words it was their fault so they'd cover $1k of the increase but w... read more
Business response:
We apologize that this has been your experience. We will reach out via direct message so we can look into this further for you.
After we finalized our order, it has all been downhill. There has been a terrible lack of customer service by certain individuals on your sales team. Initially, we were impressed by the presentation regarding your products. With three young sons in an older home, we knew that we needed to upgrade the windows in our sons' bedrooms. Our older two sons have special needs and allergies. Our middle son also has asthma. So, despite the fact that this is a major investment for us, we decided to move forward at this time with ... read more
Business response:
Will, let us start by sincerely apologizing for the lack of customer service that you have received thus far; let us assure you that this is not our standard, and we will address this with the proper parties. We also never want you to feel that we can only be reached via social media. A direct message has been sent to you so we can locate your sale and reach out to you. Thank you for choosing Window Nation and we look forward to making the rest of your experience exceed your expectations.
The worst experience I've ever had with work on my home, or for that matter, any professional organization I've ever dealt with. Over the past 5 years, we've almost totally redesigned and refurbished our home, so we've worked with a lot of folks and these are by far the worst. Their prices are very high, and their service and communication is horrible. Highlights/Lowlights: -I purchased 3 windows in May to replace some damage on 3 of the 4 in the front of my home -The July 2nd installation was done by a contractor to windo... read more
Business response:
We are very sorry for your experience as it is not our standard. As we stated on your other review, we have sent all of your information over to our management and someone should be in contact with you soon.
Frequently asked questions about Window Nation Northern Virginia
How is Window Nation Northern Virginia rated?
Window Nation Northern Virginia has a 4.2 star rating with 1,675 reviews.
When is Window Nation Northern Virginia open?
Window Nation Northern Virginia is open now. It is open 24/7.