Your Home Improvement Company - Windows & Bath

Roger F 

on BBB

9 months ago

I am finding it impossible to get a response from this company on windows that I purchased. I am 1 call away from getting professional help from a lawyer. I can't really afford a lawyer,but this business has left me no choice. 

Michael F 

on BBB

10 months ago

They installed a patio door for us Sept. 2023. We picked them because they were the average quote and they stated their doors were built sturdy and that was why they have a double-lifetime warranty. Feb 2024 we called in warranty repair because one of the wheels on main door was broken and door would not close without effort. It took until May 2024 and ALOT of calls and emails to get them out to fix the door. Well, now it Nov, 2024 and a wheel on the screen door is broken and I have been waiting over a month to get that fixe... read more

Kymberlee B 

on BBB

11 months ago

I got an estimate from these people, to be told I had black mold growing in my bathroom. that is a major concern for me because im highly allergic to black mold. keep in mind my house is a brand new build its 10 months old. I just wanted a walk in shower instead of a bath/shower. I got the builders involved, my realtor, home inspectors and mold inspectors. this became a huge deal and a very stressful situation and arguments I had to deal with. which caused me to pay out of pocket for mold tests to be done in my house to prov... read more

Ken H 

on BBB

11 months ago

Horrible experience overall. Job was supposed to be done in days but took months. Wasted days of work to babysit them while they worked. Was at the house at 11pm which was totally inappropriate. No compensation for inconvenience, poor quality, or wasting my time. Do not do business with this company. 

Ginger P. 

on BBB

11 months ago

We previously used this company to install all new windows in 2020, with no issues. When we decided to redo our bathroom, we felt confident in having them do the work. We signed the contract on 5/2/24, with an estimated start date of 6/10/24 to 7/11/24. Due to a backorder on materials, this was changed to 7/25/24 to 8/22/24. We were notified in early July, the contractor would show up on 7/11 between 8 and 10. The contractor did show up on 7/11, but not until 3:30 AFTER my husband called the sales rep twice to find out if th... read more

Catherine L 

on BBB

a year ago

We had windows put in 6 years ago and they still leak. Have contacted them many times and people have been out and looked at them and said there not square and they are warped and that they need replaced but nothing happens. Very disappointed with this company and will never tell anybody to work with them. 

Kellie J 

on BBB

a year ago

We had a walk in shower put in January 2024. The inspector came out to check it and wouldn’t sign off on the project because they didn’t put a vent in the plumbing. Have tried to reconcile th is issue many times and they just keep putting it off. It is now August 2024 and still nothing has been done. Very frustrated with this situation. 

Isaac C 

on BBB

a year ago

Terrible customer service and product. We ordered a house full of windows in April with an installation of August. They showed up in September damaged and incomplete. The installers weren't even able to install some of them and filed a claim on our behalf for the others because they were so bad. Over a year later, still haven't received all our windows and the ones they have replaced are also poor quality. Customer service is non-existent. They can't keep employees so we have been through seven different reps so far. No wind... read more

Brad M 

on BBB

a year ago

Scam artists, they sell you a $4000,00 door, then switch it for a $400.00 door, with a vague description, SO DO NOT REPLY TO ANYTHING OVER TEXT, BUYER BEWARE then they want to split the cost with you to replace it SCAM DO NOT BUY HERE