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Zynex Medical
- Englewood, CO
About this business
Background and Mission Statement Since 1996, Zynex Medical has been a leading provider of relief for patients with functional disability through the creation, distribution and marketing of the highest quality electrotherapy products available today. Zynex Medical continually strives to uphold its mission to improve the quality of life of patients suffering from debilitating pain or illness by providing the highest technology and service standards in the electrotherapy industry.
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ZYNEX has always provided me with the supplies I needed fast. Whenever I had questions concerning the operation of the machine they were always friendly and always ready to help. I give ZYNEX a five star rating.
Business response:
Thank you so much for your positive feedback, Ada . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Great customer service. Explained everything and answered all of my questions!
Customer service was super quick and friendly.
Business response:
Jacob , thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
The unit itself was great and I received it very quickly, which was helpful for my treatment plan. The catch is there is not clear communication in regards to what the patients monetary responsibility will be. There is a monthly cost for the unit itself (which I was aware of) and for the accessories needed(not initially aware of this). They sent me the max amount of monthly supplies without telling me and these are non-returnable and non-refundable. So after three months I had not received any sort of bill showing what I wo... read more
Business response:
Thank you for letting us know about this issue, Meghan . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
The customer service rep: Alex? Was so pleasant to talk with about my issue. He was patient, listened to me and got back with me like he said he would
Business response:
Stephanie , we are glad to hear that our representative was able to provide outstanding and personalized service for you. We truly appreciate you taking the time to share such great feedback. Please don’t hesitate to let us know if there anything more we can do.
Everything was good
Business response:
Thank you so much for your positive feedback, Michael . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Person was very nice and informative
Business response:
David , we are glad to hear that our representative was able to provide outstanding and personalized service for you. We truly appreciate you taking the time to share such great feedback. Please don’t hesitate to let us know if there anything more we can do.
I real love this little machine it really helps me out with pain on my left ankle and my lower back pain and shoulder too. How much does it costs can y’all do payments plan plz.plz give me a chance to make a payment on it pl
Business response:
Evelyn , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
My claim was handled very quickly. I spoke to someone the same same day the request was made. They followed up with me right away to get my order sent to me as quickly as possible. Person I spoke to on the phone was very friendly and helpful. All in all a positive experience.
Business response:
Thank you so much for your positive feedback, Tiffany Kennedy . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.8 star rating with 9,793 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.