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Poway Healthcare Center

3.6

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Location details

15632 Pomerado Rd, Poway, CA, 92064, United States

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3.6177 reviews
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patti's profile image
patti 
rating
a week ago

I stayed there for a total of six weeks, both pre and post surgery. Arriving on the weekend is challenging as it took a lengthy time for my meds to be apptoved so was in pain for many hours. There were several very good nurses including Christi, Rosio, Ana, Susanna, Mericel and Hector, to name a few. I did experience a small handful of not so great CNA's that were unpleasant and lazy but overall I received good care. They did run out of my pain medicine on 3 different occasions, one lasting almost 24 hrs when I was supposed... read more

Business response:

Thank you so much for your kind feedback! We are glad overall you me stay with us was great! We will definitely ensure we follow up on your concerns. We appreciate it! 

Kathleen C.'s profile image
Kathleen C. 
rating
a month ago

Great, attentive, knowledgeable staff. You can tell that everyone really cared. They practiced with just the right amount of attentiveness and knowledgeable. Suggestions 

Business response:

Hi, Kathleen. Thank you for taking the time to leave your review. We're glad to hear you had such a positive experience with our team. Your kind words mean a lot to us, and we'll be sure to share them with our staff. 

David B.'s profile image
David B. 
rating
2 months ago

My wife has spent 3 months at the facility and has received very good care. Normalyn has been an excellent case worker and Katey and Dori have done an excellent job with physical therapy. Cherice and Maracel have been excellent nurse aides taking care of my wife. 

Business response:

Thank you so much for your feedback, we are so glad your wife had an amazing stay with us! We are extremely glad she received great care while staying in our facility. 

Arian B.'s profile image
Arian B. 
rating
4 months ago

I am extremely pleased with this facility. My grandpa was in Carmel mountain before this and it was absolutely horrible. Here there is great communication and all of the staff really seem to care. They have great PT (Dr. Katie) and OT (Dorsa). The facility is also very cool. Some of the amenities are not that new, but they have such a nice patio and it is nice to hang out there. I would give the a 10/10! 

Business response:

Thank you so much for the feedback, we greatly appreciate it. We are so glad your grandfather has had a great stay with us! 

Tig S.'s profile image
Tig S. 
rating
4 months ago

Mindy Hammond is dietitian and she very good one she take her time ask very important question and very nice and friendly She can be five star service any time ,come by and check out this facility 

Business response:

Thank you so much for your feedback, we really appreciate it. 

Terence H.'s profile image
Terence H. 
rating
4 months ago

I stayed for 30 days at Poway Healthcare Center and was well treated by the nurses and Physical and Occupational Therapists. They helped me to recover from an accident. Had me up and starting to walk again. Marlene, Reina, Ren, Maria G., Chrised, Jasmine, Anthony, Jawan all helped me a lot. Thank you and all those I did not name. You made a difficult time in my life bearable and hopeful. 

Business response:

Thank you so much for your kind feedback, we are extremely glad you had such an amazing stay with us and our rehab team. 

B G.'s profile image
B G. 
rating
4 months ago

Although I experienced some issues at PHC I didn't want to mix them with my review of the Activities Dept. Marietta, Tessa, and Tiffany really go above and beyond. They, especially Marietta, bring such kindness and a loving nature to everyone. Even patients/ residents having a truly rough time. You can feel their sincerity. I enjoy every minute with their positive energy. 

Business response:

Thank you so much for your feedback, we are extremely glad you had a great experience! We definitely are working on renovations for the building and ensuring the food quality meets your needs for the future. 

Jenni M.'s profile image
Jenni M. 
rating
6 months ago

Dad spent 3 months there. Overall, it was a pretty good experience especially with his therapy, but not so much on the nursing care side... the staff during the day versus evening and weekends were not the same experience. (Days were good) Dad needed more rehab than nursing care and OT/PT was awesome. Melissa and Theresa stood out, they were very engaged with my dad challenging and encouraging him nonstop and they stayed consistent with him. He always talked positively about them. Marlene I believe her name was as a RNA tha... read more

Business response:

Thank you Jenni for your response, we greatly appreciate the feedback, we will definitely will make sure to follow up with your concerns. Feel free to give me a call 4243852553 

Mrs J.'s profile image
Mrs J. 
rating
2 months ago

i'm in the skilled nursing section with a broken foot and leg not an easy thing to go through. the care givers are amazing, the director of nursing has made me open packages in front of her its humiliating as she had onne more person with her she told me it was because the health department made her do it because of anthrax. the health department says what shes doing is a federal perhaps they can watch you if yo and my packages ar3 a matter of privacy i still cant get my mail and one package has cost me 120.00 plus shipping... read more

Frequently asked questions about Poway Healthcare Center

How is Poway Healthcare Center rated?

Poway Healthcare Center has a 3.6 star rating with 177 reviews. 

When is Poway Healthcare Center open?

Poway Healthcare Center is open now. It is open 24/7.