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54th Street Scratch Grill & Bar
- Restaurants
- Shiloh, IL
About this business
Location details
3140 Green Mount Crossing Drive, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:30 p.m. | |
| Tue | 11:00 a.m. to 10:30 p.m. | |
| Wed | 11:00 a.m. to 10:30 p.m. | |
| Thu | 11:00 a.m. to 10:30 p.m. | |
| Fri | 11:00 a.m. to 11:30 p.m. | |
| Sat | 11:00 a.m. to 11:30 p.m. | |
| Sun | 11:00 a.m. to 10:30 p.m. |
My Brussel sprouts were just burnt leaves I couldn't even eat them.. my steak was practically raw. I had to cook to temp when I got home. And my food was practicly thrown in the car by the guy doing curbside and then he walked off so fast he didn't take his 10 dollar tip. Worst service I have ever received at this location. I will not be returning to this location and will probably just stick with Texas Roadhouse for now on.
Business response:
Thank you Kelly R , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
We signed up for the on line join the wait, showed us 20 minute wait. We got there and they told us it was another hour. Then looked at us like we're crazy for looking puzzled.
Business response:
Thank you Tony , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
Thee worst service ever , it take almost 20 minutes to place drink order . Ordered Gringo dip and chips it was cold and solid . Manager brought a new one that was just warm . Dinner comes my daughters order wrong and my youngest and husband to waiting to eat . . I don’t even want food which is cold and supposed to be hot .
Business response:
Thank you Danyelle , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
Terrible service terrible wait time
Business response:
Thank you Lakeesha , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
Five empty tables and you can’t seat anyone waiting for thirty plus minutes? Either hire a manager who can run a restaurant or host staff that do more than just stand at a podium. I’m not a business grad but I know enough to seat customers who want to spend money in your establishment
Business response:
Thank you Chris , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
We experienced terrible slow service tonight. Our food was cold and had to track down our server multiple times!
Business response:
Thank you Jessicca , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
RecommendedGood service good food liked it
Business response:
Thank you Lavdrim Lume so much for your kind comments! This level of service and quality is what we strive to achieve on each and every visit, and it's great to hear we hit a home run. We hope to see you again soon!
RecommendedHad a wonderful experience great food best rattlesnake pasta we’ve ever had! And my favorite margaritas ever!
Business response:
Thank you Amber so much for your kind comments! This level of service and quality is what we strive to achieve on each and every visit, and it's great to hear we hit a home run. We hope to see you again soon!
RecommendedGood food and service. Enjoy valentine dinner
Business response:
Thank you Jack W so much for your kind comments! This level of service and quality is what we strive to achieve on each and every visit, and it's great to hear we hit a home run. We hope to see you again soon!
Frequently asked questions about 54th Street Scratch Grill & Bar
How is 54th Street Scratch Grill & Bar rated?
54th Street Scratch Grill & Bar has a 4 star rating with 2,845 reviews.
When is 54th Street Scratch Grill & Bar open?
54th Street Scratch Grill & Bar is open now. It will close at 10:30 p.m.