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54th Street Scratch Grill & Bar
- Restaurants
- Shiloh, IL
About this business
Location details
3140 Green Mount Crossing Drive, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:30 p.m. | |
| Tue | 11:00 a.m. to 10:30 p.m. | |
| Wed | 11:00 a.m. to 10:30 p.m. | |
| Thu | 11:00 a.m. to 10:30 p.m. | |
| Fri | 11:00 a.m. to 11:30 p.m. | |
| Sat | 11:00 a.m. to 11:30 p.m. | |
| Sun | 11:00 a.m. to 10:30 p.m. |
Was there with family on Saturday 6/2. Was never told how long my wait was. 4 other families walked in after and was seated immediately. Asked if they take reservations, told no. Asked why others were seated before us. No answer. Told a table had to be cleaned before we could be sat. Not first time this happened. Food and waitress were slow. Usually good service, but last 2 times not so great. Really like the place too.
Business response:
Thank you for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
Car side to go: Please STOP putting hot chicken wrapped in foil inside your salad containers! I specifically asked for the chicken to be separate from the salad bc I’ve had warm lettuce many times. Ordered two salads tonight requesting the same and got two salads with warm lettuce bc the chicken was in it. A good salad gone bad!
Business response:
Thank you for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
Long wait over recommended time, poor service, cold food, over cooked food, drinks not refilled in proper timing!
Long wait over recommended time, poor service, cold food, over cooked food, drinks not refilled in proper timing!
Business response:
Thank you Johnny , for bringing this to our attention. We are sorry to hear about your disappointing experience while dining with us. If you are open to it, we would love to speak with you about this more directly. Please click or copy/paste the link to fill out the corresponding information and our management team will be in contact with you. Thank you for your feedback and we look forward to hearing from you. www.54thstreetgrill.com/contact-us.html
The Shiloh, IL location had no hostess seating people most of the afternoon. Finally we asked a waitress if we could have a table.
Worst customer service and management. Our waitress took 10 mins before taking our drink order. Our food was brought out by someone else, cold. The waitress never came to our table to check in and when I asked for a manager he came to the table and asked “ what do you want me to do, heat your food in the microwave?” The waitress then proceeded to act childish & rude the remainder of the time. I will never come back.
Worst customer service and management. Our waitress took 10 mins before taking our drink order. Our food was brought out by someone else, cold. The waitress never came to our table to check in and when I asked for a manager he came to the table and asked “ what do you want me to do, heat your food in the microwave?” The waitress then proceeded to act childish & rude the remainder of the time. I will never come back.
Service was great, our waitress was wonderful, but the food was sub-par.
Frequently asked questions about 54th Street Scratch Grill & Bar
How is 54th Street Scratch Grill & Bar rated?
54th Street Scratch Grill & Bar has a 4 star rating with 2,874 reviews.
When is 54th Street Scratch Grill & Bar open?
54th Street Scratch Grill & Bar is open now. It will close at 10:30 p.m.