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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
We had an in-office phone server prior to switching to 8x8, mainly because we are a medical office and I was concerned about HIPAA violations with a cloud based server. I do not have an answering service so I use the auto-attendant to direct after hour calls. Unfortunately we had constant problems with that system. Call quality was less than ideal. After-hour calls were redirected from the extension within the office, and periodically the extension would simply decide to go offline and patients would be left with no way ... read more
They were very helpful this time. The wait time was quite long though.
I like the flexibility of using my phone anywhere and being able to forward it to an external (cell) phone with extreme ease.
We love the conhesiveness of our offices being together on the same telephone system and the ability for all of us to get access to voicemails and phone calls wherever we are with the app, call forwarding and email functions.
We absolutely love the fact that we are not tied to our desks to utilize all of the functionality of a desk phone. We have several people that travel and it was difficult to interact with phone calls (i.e. utilizing park, transfer, etc) but with the mobile app and the ability to plug other phones into different offices across the country saves us a ton of time and money compared to the traditional route.
Our business loves the customer service! With many companies, you get a phone and nothing more, with 8x8 you get the support you need when you need it, and an incredible product. Thank you 8x8 for providing and incredible service!
Simplicity! Setting voice messages to automatically email recordings, makes forwarding messages to appropriate party fast & easy. This enables us to quickly communicate with callers. Viewing our call list log is a breeze. Additionally, having an electronic detailed call record with voice recording file to document employee absences improved our ability to track absenteeism, communicate workforce productivity shortages, and therefore identify & resolve HR issues.
I love the ability to work from home partly due to the 8x8 phone and headset. Working with the 8x8 team to replace my phone and headset every 5+ years is seamless and fast! I recommend 8x8 to all my co-workers!
As a supplier of IT services to the Music Festival Industry, Yellow Dog Interactive Media, Inc. relies on 8x8 for voice services. The sales and support staff are nimble and easily able to accommodate the the almost constant changes to our account as we move from one city to the next and the service JUST WORKS. That is the most important feature, our team can focus on other issues rather than trouble shooting VoIP services.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Monday at 9:00 a.m.