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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
The ups and downs Use Cases and Deployment Scope - 8x8 Contact Center is used [by] the entire company. It is convenient to have everyone on the same phone system, however, it is not convenient that not everyone has an 8x8 number which was a company decision due to cost. We are able to transfer calls straight to voicemail when someone is not available which is a really huge plus. Pros - Ability to keep record of anytime a number has called in -Easy interface to use -Easy to implement changes with a quick turnaround time -Expa... read more
8x8 in Customer Support Use Cases and Deployment Scope - 8x8 is used for all customer support calls in multiple states. It allows for monitoring and reporting through data analysis, listening to call records, reviewing call data reports, etc. It is also used for customer satisfaction surveys after the call. Pros - Shows user information. -Allows for data analysis. -Allows for listening to calls. -Call survey function. Cons - Data analytics are not intuitive and take a lot of knowledge to figure out. Likelihood to Recommend -... read more
8x8 Contact Center Use Cases and Deployment Scope - 8x8 Contact Center has been very helpful with troubleshooting issues and resolving problems. Our clients depend on their phones in order to keep their business moving smoothly and efficiently. 8x8 allows us to provide for our clients so that they can provide for theirs. 8x8 Support is typically fast and helpful. Pros - Response time. -Clear communication. -Understanding the root of the issue. Cons - Online articles Likelihood to Recommend - They are very helpful when I have... read more
Contact Center 8x8 Review Use Cases and Deployment Scope - It is being used to help China's whole region employees with HR related issues. Pros - Easy to use -Convenient. Can download on mobile -Nice report function Cons - Real time dashboard could include more parts -Connection highly relies on the network. Sometimes it's easy to lose connect[ion] Likelihood to Recommend - The WorkM couldn't be use independently, must be used with VCC. If we are not in the office the network will be restricted Most Important Features - Brid... read more
Good platform, alsways room for improvement Use Cases and Deployment Scope - Used across the whole organization as the primary phone system. Used primarily in the Contact Center for analytical and reporting purposes. It addresses the problem of server usage, being a cloud based solution, and gives us more user friendly reporting from our previous phone solution. Pros - report metrics Cons - Fewer small solution updates. Less frequent, larger bulk updates would be better. -If there was a way to consolidate all permissions and... read more
Great software for small projects. Good value for the price although several points can be improved. Use Cases and Deployment Scope - 8x8 Contact Center is currently being used by one of our customer service projects. We have around 20 agents using the Contact Center app and it is used to received customer calls and make outbound calls to them when necessary. Pros - Excellent routing for calls to reach the proper department -IVR setup and functionality -Ability to set up each user with specific skills to help customers -Reli... read more
8x8 Contact Center usage in a call center/sales environment. Use Cases and Deployment Scope - We utilize 8x8 Contact Center for every Account Executive in the company, as well as our customer and sales support staff. It is used to talk to our customers as well and communicate with each other, and is utilized not only in house, but from many of our employees who work remotely in our COVID 19 environment. It made the transition into a remote worker philosophy seamless, as the 8x8 platform can be used from anywhere without any ... read more
8x8 Contact Center, Great Solutions with some 'Quirks' Use Cases and Deployment Scope - Our entire organization migrated from an on premise VoIP system to 8x8 Contact Center to solve many hurdles we faced, including the recent pandemic and how that changed the needs of the organization due to working from home. This solved our need for a more modern, cloud-based solution, and provided remote administration capabilities as well as multi-platform solutions for our users. Pros - 8x8 supports multiple platforms which made it eas... read more
Excellent service as usual Use Cases and Deployment Scope - Great experience as usual with 8x8. Contacted them yesterday to see if I could have a better voicemail solution--built in at no charge doing exactly what I wanted (a different message and menu for different times of day). Today I couldn’t configure it how I wanted so contacted the help department--within an hour they had walked me through the changes. - -We used to use a regular phone line--one line for calling out and one for receiving calls. Now we have two virtua... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 317 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.