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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Contact Center definetly worthwhile!! Use Cases and Deployment Scope - 8x8 Contact Center is used within my department, and has added flexibily that we did not have before switching to this product. I manage a team of nine Care Center employees that handle several types of media transactions all within the 8x8 Contact Center platform. With this being a cloud-based system we have been able to flex and allow employees to work from home without having to make any internal changes to our server like we did before when we use... read more
8x8 Contact Center definetly worthwhile!! Use Cases and Deployment Scope - 8x8 Contact Center is used within my department, and has added flexibily that we did not have before switching to this product. I manage a team of nine Care Center employees that handle several types of media transactions all within the 8x8 Contact Center platform. With this being a cloud-based system we have been able to flex and allow employees to work from home without having to make any internal changes to our server like we did before when we use... read more
8x8 equals 10! Use Cases and Deployment Scope - Sparkhound utilizes the 8x8 Contact Center platform in two primary business units within the company, our 24x7x365 IT Service Desk and our Customer Service Call Centers. In each instance, we take advantage of the flexibility and scalability of the 8x8 platform to help us develop customized solutions that meet the needs of our clients. Whether it be creating custom IVR scripts, complex workflows or highly detailed reporting, we are able to complete the tasks at hand and deliver ... read more
8x8 Contact Center, always there and always delivering! Use Cases and Deployment Scope - 8x8 Contact Center is being used heavily within our company. The usage spans across multiple practices and we're handling well over 2 million minutes a month through this service. Pros - Quick to respond to requests when we have very last minute needs. -Easy for us to create new call trees on the fly and adjust when volume spikes. Cons - Currently, we are on the older framework and reporting in that area could be improved. I assume when ... read more
I Highly Recommend 8x8 Contact Center - A+ Use Cases and Deployment Scope - 8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communicat... read more
8x8 Contact Center review - Inbound only Use Cases and Deployment Scope - I only have experience with inbound call centers. The 8x8 Contact Center is cloud based and nimble. The call center business hours scheduling and holiday setup is straight forward and can handle multiple future dates. Real world scheduling is about a once a QTR activity. The call routing to call center agents is flexible and can be updated by the agent making it "low maintenance" from an administrative point of view. Also has a dashboard, SLA's, and re... read more
The ups and downs Use Cases and Deployment Scope - 8x8 Contact Center is used [by] the entire company. It is convenient to have everyone on the same phone system, however, it is not convenient that not everyone has an 8x8 number which was a company decision due to cost. We are able to transfer calls straight to voicemail when someone is not available which is a really huge plus. Pros - Ability to keep record of anytime a number has called in -Easy interface to use -Easy to implement changes with a quick turnaround time -Expa... read more
8x8 in Customer Support Use Cases and Deployment Scope - 8x8 is used for all customer support calls in multiple states. It allows for monitoring and reporting through data analysis, listening to call records, reviewing call data reports, etc. It is also used for customer satisfaction surveys after the call. Pros - Shows user information. -Allows for data analysis. -Allows for listening to calls. -Call survey function. Cons - Data analytics are not intuitive and take a lot of knowledge to figure out. Likelihood to Recommend -... read more
8x8 Contact Center Use Cases and Deployment Scope - 8x8 Contact Center has been very helpful with troubleshooting issues and resolving problems. Our clients depend on their phones in order to keep their business moving smoothly and efficiently. 8x8 allows us to provide for our clients so that they can provide for theirs. 8x8 Support is typically fast and helpful. Pros - Response time. -Clear communication. -Understanding the root of the issue. Cons - Online articles Likelihood to Recommend - They are very helpful when I have... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open tomorrow at 9:00 a.m.