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A-1 Self Storage
- Self Storage
- San Jose, CA
About this business
Location details
401 Santa Ana Ave, San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Clean facility with professional team. I ended up needing to close the unit when my boyfriend and I broke up and the folks at the desk were super helpful, especially since it was a sad, emotional situation.
it's a really good storage, they allow to entry until 10 pm,which is great. I have use A1 storage for a while. Before I use in a different location, I trust their service. They make everything safety enough
I booked the place on-line and they asked about using their insurance or my home owners insurance. I selected to use our home owners insurance. To my surprise, when I arrived at the facility to complete the signup - everything was old fashioned using paper forms, was not impressed with this, what a waste. Also, the insurance question came up I discovered to my big surprise and was not happy that they need a copy of your home owners insurance policy to verify what is covered and if you don't have it they add on an additional ... read more
Business response:
I'm sorry to hear you had anything less than a 5 star experience, Eric. It sounds like there was some miscommunication that caused a lot of frustration. We do allow you to rent your storage unit completely online, even before coming down to the office. And like most storage companies, we do require proof of homeowner's insurance at the time of rental. I'm sorry these things weren't communicated more clearly to you. Thank you for taking the time to share your experience.
A-1 gets an A-plus! I had a storage unit at this location for the past 3 years before I moved to a place with more space, and I had the best experience! I did tons of research on companies all over the Bay Area (as far out as Livermore), trying to find the lowest rates. Little did I know that this location closest to my last apt. had the best rates hands down! The interior of the building is spotless and well-lit, and I always felt very safe. Our stuff was very secure, and we had no problems with anything getting damaged. Th... read more
Business response:
Thank you so much for sharing your experience with us, Esther! We'll be here if you ever need storage again.
Stored my furniture here for a year and had no problems. Staff is professional and always answered my questions, even during the Pandemic (COVID-19). Property was always clean, which is important for me. The only issue I had, which is very minor, the elevators don't hold long as you're loading/unloading. Aside from that, I was highly satisfied.
Business response:
I sincerely apologize for the delayed response to your review, Marcus! I appreciate that you've taken the time to share your experience with us. I did forward your comments to our management team, so that we can investigate the elevator issue.
Thank you A1 storage staff (especially James) for taking great care of us while storing our stuff. The facility is always clean and secure. If we ever need to store stuff again we will be coming back Teresa
Business response:
Teresa, thank you for your kind review; we are happy to pass along your comments to James and the rest of our team here at A-1 Self Storage!
This place is fantastic! There is another self storage location near my home, but I ultimately chose to go with A-1 because their prices were more affordable. I'm SO glad that I did! The facilities look great, and even the units on the third floor are conveniently located. The layout is very well thought out and simple to remember. The check-in process and intro are very comprehensive and straightforward. Like many here, I have to give props to James for an amazing job! He answered all of my questions, some before I even tho... read more
Business response:
Elizabeth, thank you so much for taking the time to share your storage experience. We agree, James is an asset to our team and we're delighted to hear you had such a positive experience. Thank you again for your recommendations and kind comments about our team!
Super clean and well maintained facility. Prices are competitive and the service is prompt and helpful. Thank you @James for your help and good communication!
Business response:
Ava, thank you for your kind review; we are happy to pass along your comments to James here at A-1 Self Storage!
Friendly staff and clean facility. Dollies are provided to help you move. I rented a small storage for over a year and I never encountered any pests. Staff would always greet me when I run into them.
Business response:
Fe, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 294 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.