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A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
1501 Frazee Rd, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This is the first time that I used A-1 to store my belongings. I have used others but I was amazed at the cleanliness of the facility when I was given a tour by Karen. Everyone that works here is cheerful and they actually seem like they legitimately enjoy their job and helping out the customer. I could sleep comfortable at night knowing my belongings were in a clean, safe, and secure area. I also like how there is so much space. I used another storage facility and you could barely navigate a car to your unit. Here there is ... read more
Business response:
Thank you, Vince. Please let me know what we can do to improve to a 5 star experience.
Customer service: Karen looked after us and she was extremely friendly and efficient. She took the time to show us a range of options and clearly explained how everything worked. Security: The facility clearly has a very high level of security. There are cameras everywhere, along with visible human surveillance. Each facility gets its own lock (no easily picked or bolt cuttered padlocks. We're talking a brand new, double key tumbler lock. Excellent! Value for money: The prices don't vary a huge amount from what I have seen. ... read more
Business response:
Thank you for the kind words, M.L.
I couldn't be more pleased with the service at this A1 location. Patty and Karen ALWAYS went the extra mile to make sure all my needs were taken care of. They accepted deliveries, transferred any paperwork that I needed for company verification over to me immediately, and were courteous and willing to always help. Service alone made me a repeat customer. I has 3 units. The facility is clean, safe, and very roomy for maneuverability. All around very pleased.
Business response:
Thank you so much, Dan. We really appreciate your business!
We had the most awesome experience with Elizabeth at A1 Self Storage! Not only was she very nice but also extremely helpful!! She helped us get a unit size that would best fit our needs!! Great customer service!! We'll definitely recommend this place to our friends in need of storage, thanks for your assertiveness to our family and our needs!!
Business response:
Thank you, Joyce! Elizabeth is certainly an extremely valuable member of our team. We will be sure to share your kind words with her.
Nick s. was right. I haven't had this storage unit that long and already they have emailed me a letter stating they are increasing my unit rate. The people here are polite but the tactics of nickeling and diming are the worst. I don't think I'm staying with them too much longer. I went with them because of the good deal I got. Sorry that it won't be enough to keep me.
Business response:
Hi Sharon. We're sorry to hear that you're dissatisfied. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Thank you for being a loyal customer and we ... read more
Very professional and friendly staff, the facility is impeccably clean. Karen is such a nice person, and always has a smile to share. I got the 1st month free deal. Be sure and ask for that. One thing that made me chose this place was the space between buildings. You can get by another vehicle that is parked. Some other places don't have that much room.
Great service by Karen and patty! Very helpful folks and hooked me and the church up!
From the first day I moved in A1 has been clean, professional and nothing has ever happened to my good save for my moving them as I will. I have been with A1 for the past 4 years now. There is a lady there and bless me I am bad with names, she has short dark hair and wears rectangular framed glasses. She is polite beat the band. She made our paper work very simple. When we needed a larger unit she was expedient in arriving at the larger unit to unlock it. She did her dead level best to get us into the same building on the sa... read more
Everyone was extremely helpful and polite! During my first visit, Patty even noted that my preferred sweet (anything with chocolate!) was not in the candy jar and brought a couple out special just for me when we returned from our tour of the storage units! After I signed the agreement, I was also able to easily downsize as I realized I had rented a unit that was too large with no extra fee within the same billing month. Thank you Patty and Karen for making this a great experience during a stressful time.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 587 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.