This profile has been claimed by the business owner or representative.
A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
1501 Frazee Rd, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
What an amazing experience! I really didn't want to have to put my belongings into storage, but the A-1 staff team at the Mission Valley location made it so easy and pain free! They were very accommodating!
Storage is storage, but this A-1 is a great place. Lots of choices for unit size - and I've moved around quite a bit. It's clean and well-located, easy access off the 163 and the 8. And - not sure why - their prices are better than some of the other locations. I've been a tenant there for about 10 years.
I have rented storage units before and usually the person behind the counter is tired and burnt out from their jobs. And most storage units are dirty and not so organized. Well, at A1 I got top notch service form Kaela! She had a smile on her face, shook my hand and introduced herself! I initially asked to look at the 5x5 and as she showed it to me I was changing my mind to the 5x7. She was so prepared, she had the keys to show me other sizes in hand! She listened to my sob story and continued to multi task while filling in ... read more
Expect an increase of at least 20-30 dollars per year. Cannot really believe that thus mark-up is entirely cost driven and more about relying on people not wanting to find a new place and move there stuff again. Leaving this month.
Business response:
We're sorry to hear that you're leaving, Aaron. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. We find it necessary to make adjustments to our customers' rental rates from time to time, in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
I'm very disappointed with my experience at A1 Frazee road. I have a mild physical limitation, which normally doesn't present too many issues for me, but with this poorly designed and poorly run facility it was a different story. There are several minor inconveniences, such as the key pad being on the opposite side of the drivers seat, poor lighting inside, and uneven roads. Of greater concern was how difficult it was to open and close the door of my unit. After struggling with it quite a bit on my move in day, I explained t... read more
Yes, had the same experience. We rented a storage unit (first month free) and about four months later there came about a $30 per month increase. The rent hike seemed unfair....but they had us over a barrel as we could not moved our stuff right away....so renter beware. They claimed the need for "periodic rate adjustment to offset the increasing costs." This could well be true; however, the renter should be made aware of how high this increase could go within only a short time period. (I think it's unwarranted and not a good ... read more
Business response:
Like most storage companies, we move in customers at discounted rates. We therefore review those rates and sometimes make adjustments accordingly. We hope you understand these adjustments are needed in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Thank you for your feedback.
Customer service was so helpful and polite! Party assisted me in securing a unit and completing a the paperwork quickly and without hassle. Unit prices are better than the competition nearby that I looked into. Very clean property in an awesome location! Also, they offer a military discount, which is always appreciated.
Business response:
Welcome to A-1, Samantha! Thank you so much for sharing your experience.
Great customer service! Wish the units were better lighted... My storage is dark, I'll have up bring a flash light to find my stuff. I like their one month free special :-) all storage units have up have the same lock... I guess that's good.
Business response:
Thank you for your feedback, Desyll.
Great!!! Outstanding customer service, great facilities and quick processing! I walked in because I was in the area and I have been in need of a storage unit. I expected the process to take a while so I afforded pretty much my whole afternoon. I had no idea I would be treated so nicely and walk out with a storage unit in less than 20 minutes. Linda helped me out and I guess she isn't at this location normally but it didn't really matter to me because she found me a great ground unit, gave me the keys and code and even set up... read more
Business response:
Great to hear, Chelsey! Welcome to A-1. I'll be sure to share your comments with Linda. I know they'll make her day.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.6 star rating with 587 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.