A-1 Self Storage

Aaron B. 

on Yelp

11 years ago

Expect an increase of at least 20-30 dollars per year. Cannot really believe that thus mark-up is entirely cost driven and more about relying on people not wanting to find a new place and move there stuff again. Leaving this month. 

Maggie R. 

on Yelp

11 years ago

I'm very disappointed with my experience at A1 Frazee road. I have a mild physical limitation, which normally doesn't present too many issues for me, but with this poorly designed and poorly run facility it was a different story. There are several minor inconveniences, such as the key pad being on the opposite side of the drivers seat, poor lighting inside, and uneven roads. Of greater concern was how difficult it was to open and close the door of my unit. After struggling with it quite a bit on my move in day, I explained t... read more

Leigh Ann O. 

on Yelp

11 years ago

Yes, had the same experience. We rented a storage unit (first month free) and about four months later there came about a $30 per month increase. The rent hike seemed unfair....but they had us over a barrel as we could not moved our stuff right away....so renter beware. They claimed the need for "periodic rate adjustment to offset the increasing costs." This could well be true; however, the renter should be made aware of how high this increase could go within only a short time period. (I think it's unwarranted and not a good ... read more

Samantha W. 

on Yelp

11 years ago

Customer service was so helpful and polite! Party assisted me in securing a unit and completing a the paperwork quickly and without hassle. Unit prices are better than the competition nearby that I looked into. Very clean property in an awesome location! Also, they offer a military discount, which is always appreciated. 

Desyll H. 

on Yelp

11 years ago

Great customer service! Wish the units were better lighted... My storage is dark, I'll have up bring a flash light to find my stuff. I like their one month free special :-) all storage units have up have the same lock... I guess that's good. 

Chelsey D. 

on Yelp

11 years ago

Great!!! Outstanding customer service, great facilities and quick processing! I walked in because I was in the area and I have been in need of a storage unit. I expected the process to take a while so I afforded pretty much my whole afternoon. I had no idea I would be treated so nicely and walk out with a storage unit in less than 20 minutes. Linda helped me out and I guess she isn't at this location normally but it didn't really matter to me because she found me a great ground unit, gave me the keys and code and even set up... read more

Vince P. 

on Yelp

11 years ago

This is the first time that I used A-1 to store my belongings. I have used others but I was amazed at the cleanliness of the facility when I was given a tour by Karen. Everyone that works here is cheerful and they actually seem like they legitimately enjoy their job and helping out the customer. I could sleep comfortable at night knowing my belongings were in a clean, safe, and secure area. I also like how there is so much space. I used another storage facility and you could barely navigate a car to your unit. Here there is ... read more

Mark L. 

on Yelp

11 years ago

Customer service: Karen looked after us and she was extremely friendly and efficient. She took the time to show us a range of options and clearly explained how everything worked. Security: The facility clearly has a very high level of security. There are cameras everywhere, along with visible human surveillance. Each facility gets its own lock (no easily picked or bolt cuttered padlocks. We're talking a brand new, double key tumbler lock. Excellent! Value for money: The prices don't vary a huge amount from what I have seen. ... read more

Dan M. 

on Yelp

11 years ago

I couldn't be more pleased with the service at this A1 location. Patty and Karen ALWAYS went the extra mile to make sure all my needs were taken care of. They accepted deliveries, transferred any paperwork that I needed for company verification over to me immediately, and were courteous and willing to always help. Service alone made me a repeat customer. I has 3 units. The facility is clean, safe, and very roomy for maneuverability. All around very pleased.