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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sadly, the tech people are doing a fair job. However, customer service is nearly useless. No one seems to be able to offer any assistance. We upgraded the system today and we started having problems immediately. False alarms, no emergency signal and no service was offered as everyone had gone home and no one can do anything. These people cannot service their own alarms. No one is able to help.
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
I was a customer going on thirteen years. Owners have changed a couple times. Recent ownership contacted me about upgrading my system. I initially declined stating I planned on canceling monitoring and installing a self-monitoring system. I was told they could install equipment that I could later self-monitor after paying off equipment in full. After installment of equipment, I called to pay off equipment and cancel monitoring and was told I would not be able to self-monitor using their equipment. I found their selling strat... read more
Beware of false quotes from this company. I was asked if I wanted to upgrade my system and lower my monthly monitoring charges by around $20 per month. Instead I got some cock and bull story about a new rate which is about $10 more per month than I was quoted. I wasn't aware of this rate increase until after the installation was complete. In fact with all the additional equipment they sold me I am now paying $34 per month more than I was before this marvelous upgrade. Not worth it. Just an addition to my original review. It ... read more
Business response:
Dear Ron, please accept our sincerest apologies. This is never the experience we want any of our Members to have. We will reach out to you directly to discuss the details and address the issue.
First I would like to say I have used Safegard security for 18 years. Somewhere along the way A3 bought them out. And this is where the story begins. Safe guard was awesome responsive and amazing. A3 is horrible. If you want to stay on hold never get a call back and be looped on there answering machine. I suggest this is the right place. My alarm started ringing yesterday and I waited on hold until I got a message to go on line and follow the instructions since they are closed until tomorrow morning. to solve my problem whic... read more
Business response:
Dear Dennis, Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Tarek completed an excellent installation at my residence. He showed up promptly on time and thoroughly walked me through the installation process. He also answered all my questions and made recommendations for other products when I asked. After the installation which took all day Tarek thoroughly walked me through on how to use the system. Highly recommend A3 home security and installation by Tarek who was awesome.
Business response:
Thank you for your feedback Tracy! We are so glad to hear your installation went well. Please let us know if we can be of further assistance to you.
I usually don't leave negative reviews but after reading other reviewers having similar issues as I have experienced, I have to share my dissatisfaction with AAA Smart Home. I made a service call and set up an appointment back in October 2021 (4 months ago). My system had stopped communicating and they couldn't fix it over the phone. No one showed up and no one called to follow up. I sent them an email letting them know but still no response. Yet I continued to be billed. Now, February 2022, I am getting calls and emails dai... read more
Business response:
Thank you for your feedback Deidra. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Now that I reported a more detailed review I thought it's time to update as things progressed: 1. Honesty : I give A3 smart homes less than one at the conclusion of our installation I signed technician tablet and when it was sent to my email as PDF FORMAT for my records the contract mysteriously changed to us that showed lack of honesty and integrity and even though the company through its own investigation to my knowledge admitted to the mistake but also inadvertently admitted in the companies responses to these reviews but... read more
Business response:
Thank you for your feedback Steve. We understand your frustrations and sincerely apologize for the experience you had, which was not our intention. We take trust and transparency very seriously and took an in depth look into this issue. As you know from your conversations with our Member Experience team the issue you experienced was a rare system problem that we have since corrected. Someone from our team will be reaching out to finish processing your request.
Manuel handled my install today, couldn't ask for a better service. Came right on time , went over my purchase order before installing and gave me a heads up with the amount of time it would take. I had a lot of questions and didn't want to seem like I was overwhelming but Manuel was great with answering all my questions and helping me understand the system. Rather than just leaving me with video tutorials on the control panel he took the time to show me just about everything I can do with this amazing new panel. I really ap... read more
Business response:
Thank you for your feedback Justin! It truly made our day. We are so glad your install went well and you are loving your new system. Please let us know if you need anything else, we are always here to help!
Since 2013, we had Safe Security who must've sold to AAA Smart Homes as all of a sudden, we get dropped with NO notice. I was surprised to learn we had no service! They have no cancellation record from us as we never canceled our service. I asked to reactivate our service, they said we needed to update our system or else! Since our system works fine, I refused their business and found another monitoring company. I am very disappointed in AAA Smart Home.
Business response:
Thank you for your feedback D. R. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,861 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is open now. It will close at 7:00 p.m.