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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Love the new system! Easy and modern! Manuel was excellent! Set me up from A-Z!!!
Business response:
Glad to hear your install went so well Monique! Thanks for sharing!
Wes was very thorough and efficient. He did a great job and I really like the system.
Business response:
Thank you for your feedback Darren! We will be sure to pass along your kind words to Wes.
Ezra Holmes performed an outstanding job. He was on time and thoroughly with his instructions and workmanship. Very patient and respected our property. My wife and I highly recommend Ezra for any complex high-level jobs. He will be good at working with difficult customers. It was a pleasure having Ezra installing our first home security system by A3 Home Security.
Business response:
Thank you for your feedback Shelton! We are so glad to hear that you are pleased with your install.
The dynamic duo of Alex&Alex gave us amazing customer service. Our alarm system was going haywire with lots of errors and issues. Alex&Alex were masters at troubleshooting and fixed everything perfectly. They also made sure that everything was working fantastically before they left. They gave us prompt, friendly, professional, and effective service. A+++++ for both of them! Please give them a promotion and a raise!
Gavin did a great job setting up my home security system. We worked together to pick the appropriate spot for the cameras. He thoroughly explained how the system works.
Business response:
Thank you for your feedback Sheryl! We are so glad to hear your installation went well. Please let us know if we can be of further assistance to you.
My alarm panel wend dead over the weekend. I called AAA Smart Home Monday and a tech tried to walk me through re-setting the panel. We scheduled a tech, Kevin, between 10-12 Wednesday. Kevin and Jack arrived promptly at 10 am and informed the panel was faulty and they would replace it. In addition they found several of my alarm sensors faulty and replaced those as well and the power source to my panel was fried. They re-routed the power source. Extremely knowledgeable, courteous and user-friendly. I have been a customer for ... read more
Business response:
Thank you so much for your feedback Ronnie. We are so happy to hear that Kevin and Jack were able to get your system up and running again! Please let us know if we can be of further assistance to you! Have a nice day!
Service technician Eduardo was prompt efficient and easy to deal with. Answered my many questions with easy to understand answers.
Business response:
Thank you for your feedback Leon! We are so glad that your installation went well. Have a great day!
Sadly, the tech people are doing a fair job. However, customer service is nearly useless. No one seems to be able to offer any assistance. We upgraded the system today and we started having problems immediately. False alarms, no emergency signal and no service was offered as everyone had gone home and no one can do anything. These people cannot service their own alarms. No one is able to help.
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
I was a customer going on thirteen years. Owners have changed a couple times. Recent ownership contacted me about upgrading my system. I initially declined stating I planned on canceling monitoring and installing a self-monitoring system. I was told they could install equipment that I could later self-monitor after paying off equipment in full. After installment of equipment, I called to pay off equipment and cancel monitoring and was told I would not be able to self-monitor using their equipment. I found their selling strat... read more
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,833 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open on Monday at 7:00 a.m.