This profile has been claimed by the business owner or representative.
AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I called AAA Home Security and complained about receiving a 25% increase in our monthly rate the person on call told me that I was notified by mail a month ago that the increase would occur I do not remember receiving any notification what so ever I now worry about the timing of the next exorbitant rate increase I strongly suggest you do not retain AAA Home Security because of mailing and pricing problems
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please contact us at 1-800-669-7779 or email us at smarthomemarketing@a3smarthome.com.
Poor customer service. Equipment doesn't work well. Door camera sucks! Charge for any service even though you pay a monthly fee.
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Rudy and Sal were courteous, informative, and professional. It was a seamless switch out of the old equipment to upgrade to the latest wireless system.
Business response:
Thank you for your feedback Marilyn!
Would give a zero star if available. The absolute WORST business I've ever dealt with in every way. Do not use this company for a home alarm system. I just called for the 5th time this month (both of my sisters each have called repeatedly too for the same issue) yet the agent literally just said he could not set up an appointment for a technician to come out. He said only tech support can do that but they aren't answering him as he calls them for me. Great! So I ask for the direct line and he says he doesn't have one. What?!... read more
Business response:
Dear Emily, Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
I'm not even sure where to begin. The camera on the doorbell and on the control panel would never connect for a live feed if someone was in front of my door. Several times it was armed and I was inside my apartment without disarming it and it never went off. Billing. Lol it really was regular free comedy. I should have known when it took 3A Smart Home 6 months to send me my initial bill. Fast forward 2 years and I'm in the process of moving and asked them how do I cancel my services and uninstall? They then informed me that ... read more
Business response:
Dear LH, Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please contact us at 1-800-669-7779 or email us at smarthomemarketing@a3smarthome.com.
We were lucky to have our home installed with Smart home. The technicians were professional and explained everything down to a T. I'm very happy with the install! My technicians were Anthony and Ying great job fellas!
Business response:
Thank you for your feedback Miguel! We are so happy to hear that your install went well!
Just can't speak about how well this process went . I had a great experience with Nadene when I first purchased product at the Roseville. To the installers who came my home Derek and Jason, the clean and professional installation. The value and support you get is well worth the money, considering their cost is compared to other competitors. Derek and Jason walked me through , the system and made sure I had a great understanding before the left. Thanks again
Business response:
Thank you for taking the time to leave us this feedback. It truly made out day!
Philippe F., Billy L. and Jason D. did an excellent job installing the alarm system on two of my properties. They were on time, prompt, professional, friendly, knowledgeable, detail-oriented, and patient. They took the time to explain everything I need to know and want to know, and provide professional recommendation. The jobs were done timely. I rated their service an A+.
Business response:
Thank you for your kind words Ange!
This review is solely for Raj and Ezra!!! They did a phenomenal job installing our security system and was very respectful of our home. They both were extremely knowledgeable, efficient, kind and very thorough on explaining how the system works. You can tell that Ezra and Raj wanted to be sure that my husband and I were happy with their work and that we were left with proper instructions. All the questions we had, they were patient with us and we appreciate the time they committed to ensure we understood how the entire syste... read more
Business response:
Thank you Christina for your feedback! We will be sure to pass along your kind words to Ezra and Raj!
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,801 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open at 7:00 a.m.